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Sales Manager

4 months ago

Bedford, United States Thomas Automotive Family Full time

Position Information: The Thomas Automotive Sales Manager is a dynamic professional who is directly responsible for ensuring customer experience and team objectives are met or exceeded. The Sales Manager responsible for OEM objectives, customer experience, objectives and appointment to goal, and ensuring the Thomas Sales Process is followed by all. Areas of Emphasis:Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and DedicationUnderstand the Thomas Core Focus of "Bringing Integrity to the Automotive Industry" and "Building Trust and Confidence through Exceptional Service"Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship managementBe a great team member.Successfully Maintain the following accountabilitiesOEM objectiveCSI - customer experienceObjective to goalAppointments to GoalLMAThomas process FBADuties and Responsibilities:Greet every customer, every dayMaintain high ethical standards when dealing with customers, co-workers and vendors.Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standardsReview OEM Goals/Objectives MonthlyDetermine Areas of Opportunities Coordinate Training to obtain objectivesObtain OEM ObjectivesEnsure Sales Dept. OEM Training CompletionMonitor CSI Results DailyCoordinate training on CSI ResultsReview/Monitor Training ResultsAssist with improving customer retentionMonitor sales introduction to service FBAAddress customer complaints in a timely mannerMonitor Objectives to GoalCoordinate One on One trainings as necessaryAssist in obtainment of individual objectivesCreate Daily Gameplans to achieve Monthly GoalsProvide Inventory feedback to Inventory Asset ManagerMonitor Daily Activity to achieve goalMonitor Progress to ObjectiveAssist teammates in goal obtainmentEstablish Expectations Establish GoalsAssist in obtainment of Goals and ExpectationsHold team accountable to achievement of Goals and ExpectationsMonitor all aspects of Sales ProcessDetermine training opportunities and cascade to OD and follow up with training as necessaryMaintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards RequirementsQualifications: High school diploma or the equivalent. Ability to read and comprehend instructions and information. Valid in-state driver's license. Professional personal appearance. Excellent communication skills. Dealership sales or management experience preferred. Working Conditions: Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives. Evening, holiday and weekend work hours will be required. May need to travel to Thomas Dealerships.Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).Thomas Automotive is an Equal Opportunity Employer