Lead Cage Service Representative

3 months ago

Hartford, United States Four Winds Casino Full time
SUMMARY:

Responsible for furnishing Cage Service Rep in the Guest Service area of the Finance Department and Gaming Department employees with currency.The Lead Cage Service Rep will assist in the guest's financial needs, Play's Club membership, and promotional giveaways.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Assists various departments in counting gratuities.
  • Verifies all money drops and deposits money into appropriate accounts.
  • Reconciles accounts.
  • Processes markers, returned checks and guest deposits.
  • Pays out Jackpots.
  • Maintains various records of Main Bank activities.
  • Counts and balances foreign chips.
  • Pulls and counts mutilated money, preparing it to be returned to the bank.
  • Accurately balances assigned bank.
  • Cashes chips and gaming tokens into money for guests, in a courteous, timely manner.
  • Cashes personal checks and travelers checks for currency.
  • Redeems foreign currency, computing accurate exchange rates for the various currency received.
  • Processes marker buy-back transactions, providing quality service to each guest.
  • Assists other Cage Service Rep within Cage area, as needed.
  • Enrolls new guests in the Player's Club.
  • Maintains a working knowledge of the player's club in order to effectively explain same to guests.
  • Resolves minor guest conflicts, which relate to Player's Club.
  • Issues complimentary for guests when appropriate level of play has been established.
  • Maintains a working knowledge of casino facilities, as well as current and upcoming special events, in order to advise guests and fellow employees, whenever possible.
  • Assist with disbursement of promotional giveaways.
  • Access funds and ensures prompt distribution to appropriate areas of property.
  • Assists Cage Manager with the development and implementation of departmental policies and procedures, which enable Cage Service Rep to function more effectively.
  • Maintains adequate staffing levels by training, scheduling, evaluating and assisting with career development, promoting, disciplining, and terminating employees, as needed.
  • Ensures the integrity of all financial data produced by employees under his/her span of control.
  • Monitors all financial activities on property, which relate to the Cage area, to ensure that all applicable laws, rules, regulations and controls of the property, the Federal and State Tax Commissions, and the Gaming Commission are enforced throughout the property.
  • Assists with the coordination of audits relating to banks, guest deposits, and rotation logs.
  • Assists the Cage Service Rep in understanding the complexities of their responsibilities within the department.
  • Ensures a maximum level of property-wide service and satisfaction, with respect to the Cage area, is achieved and maintained.
  • Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with all employees under his/her span of control.
  • Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports.
  • Prepares promotional gift product by counting product, preparing product and ensuring gift product is ready to be disbursed.
  • Transports promotional product from pre-event storage locations to promotional event locations through the use of a pallet jack.
  • Prepares and submits starting inventories, activity summary of promotional variances and closing inventory reports for all promotional giveaways.
  • Identifies and verifies promotional drawing winners and completes associated paperwork.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:
  • Creates an atmosphere of fun for all casino guests.
  • Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.


QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) required.Some college courses in banking and finance or related area preferred. Prior Cage and/or Player's Club experience preferred.

SPECIAL QUALIFICATIONS:

Effective communication skills preferred.Must be extremely numbers-oriented and computer-literate.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.Ability to respond to common inquiries from other employees or guests.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.The employee is required to move large quantities of bagged coins weighing approximately 20 pounds.

The employee is regularly required to stand for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.A casino environment is typically smoky.

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