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Customer Service Representative
2 months ago
CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is looking for a Transition Assistance Program Site Lead to support our client at Hanscom AFB, MA.
Conduct transition activities in support of the VA. Transition support includes conducting standardized VA Benefits and Services Briefings, one-on-one engagements, pre-separation counseling support, military life cycle (MLC) events, Capstone events, and warm-handover support.
Executes staffing, event management and logistics activities at assigned installation; ensures integrated and proactive communications, quality management and risk management practices. Responsibilities may include:
Operational deployment activities for staff at assigned installation
Executing non-event Activities at assigned installation
Travel management activities for staff at assigned installation
Developing coverage model for assigned installation
Schedule field staff training at assigned installation
Execute order review and inventory management activities at assigned installation
Participate in weekly leadership teleconferences/virtual meetings
Lead weekly Site Lead meetings with staff and other installation points of contact
Inform installation staff about new policies, procedures and operational guidance
Execute quality management activities at assigned installation
Execute risk and issue management activities at assigned installation
Deliver onsite activities and execute post-event data collection activities
Required Skills
Understand and apply adult learning theories
Understanding of VA benefits programs
Understanding of transitioning Service member populations
Experience using Microsoft Office suite of tools
Strong customer management and support skills
Required Experience
Bachelor’s degree or 5 – 7 years’ equivalent work/military experience
Preferred emphasis in Training, Education, Career Counseling, or HR
Appropriate certifications
Preferred Skills:
Experience delivering briefings to live audiences
Knowledge of the military and experience working with military clients
Understanding of current veteran issues and challenges pre- and post- transition
Qualifications:
Understand and apply adult learning theories
Understanding of VA benefits programs
Understanding of transitioning Service member populations
Experience using Microsoft Office suite of tools
Strong customer management and support skills
* Knowledge of Speech-Language Pathology principles and procedures.
* Good communication and interpersonal skills in view of frequent interaction with patients, staff and visitors.
* Good problem-solving ability to in order to determine the best methods to address patient problems.
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