Server - FireLake Grill House & Cocktail Bar

2 months ago

Minneapolis, United States Choice Hotels Full time

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary

The role of the AM Server is to create 100% Guest Satisfaction by serving lounge customers in a prompt and efficient manner

FireLake Grill House and Cocktail Bar possesses a timeless atmosphere with a modern edge who is looking for an energetic and detail oriented Server.

FireLake Grill House and Cocktail Bar features regional, local and sustainable foods kissed with the flavor of real burning wood, utilizing the grill, rotisserie and smoker. Impeccable hospitality and service. 175 seat restaurant, 125 seat lounge. Our lounge features local brews, selective wine list and modern cocktail program.

Key Responsibilities

Provides food and beverage service to guests in the restaurant:

  • Provides guest with overview of menu choices
  • Takes guest's order - provides explanation of menu as appropriate
  • Prepares order for presentation to guest
  • Replenishes water
  • Makes and pours coffee for the customers
  • Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
  • Cleans tables, chairs and floor area
  • Resets table quickly
  • Polishes silver and folds linens
  • Assists service team as necessary to meet and exceed the guests' expectations
  • Sets up beverage stations for appropriate shift by brewing coffee and setting out condiments, as appropriate
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
  • Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
  • Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
  • Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
  • Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  • Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills
  • Minimum one year restaurant serving experience, preferably in an upscale high volume environment
  • Must meet minimum age to serve alcohol based on applicable state law
  • Knowledge of local, state and federal liquor laws and regulations
  • Thorough understanding of safe and perceptive service
  • Excellent customer service and verbal communication skills
  • Ability to do basic math and handle cash
  • Ability to work with Point of Sale systems
  • Highly organized - demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
  • Able to work a flexible schedule, including weekends and holidays
Physical Demands
  • Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
  • Ability to maneuver up to 150 pounds, occasionally, for short periods of time
  • Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
  • Ability to push and pull carts weighing up to 200 lbs, occasionally
  • Ability to stand for extended periods of time, constantly


Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

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