On-Site HR Administrator

4 weeks ago

Belton, United States Aerotek Full time

OverviewThe On-Site HR Admin is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

ResponsibilitiesClient Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.

Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start

Contractor Onboarding

Provide world class customer service in every interaction to ensure a quality candidate experience

Receive and review onboarding trigger Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance process

Document all candidate/contractor touchpoints and communicate updates in a timely manner

Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office

Provide pre-employment documents and screen requirements to the candidate for review and signature

Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients

Assist with contractor training and certification requirements

Attend office digital red zones to help communicate onboarding statuses as needed

Enter and manage background, drug testing and medical screening process for contractors

Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance)

Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant

Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner

Lifecycle Management and

Operatoinal Support

Serve as contact for contractor questions, and facilitate communication to the center through Cases to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution

Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.

Manage the processing of live paychecks

Manage contractor travel booking requests

Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution

Provide outstanding front office customer service (telephone and reception area)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management

Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.

Serve as primary liaison between field office producers and corporate or center-based teams, and find opportunities to drive partnerships between the center and field employees

Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions

Asset distribution and collection for new internal hires and terminations

In partnership with Field Operations Supervisor, manage internal payroll process

Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.

Qualifications

Excellent written/oral communication and interpersonal skills

Strong decision-making ability

Ability to tackle complex issues and develop innovative, practical solutions

Action and detail oriented; able to prioritize while handling multiple tasks

Excellent time management and focus on deadlines and goals

Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

2 + years’ experience in a customer service-related position

Associates degree or two years of applicable experience in customer service

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