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Information Technology Analyst

3 months ago

Seattle, United States HYATT Hotels Full time

Thompson Seattle is seeking a Information Technology Analyst to join the team This role is responsible for the ongoing support and maintenance of the Local Area Networks within the building. Responsibilities include installation and support of server based software, developing server/product migration plans, and troubleshooting problems.

Key Responsibilities:

1. System Maintenance and Support:

•Monitor the performance of our IT systems, including networks, servers, and software applications.

•Respond promptly to any technical issues or outages, troubleshoot problems, and implement solutions to minimize downtime.

•Conduct regular maintenance tasks, such as updates, patches, and backups, to ensure system reliability and security.

2. Technology Implementation:

•Collaborate with management and department heads to identify opportunities for implementing new technologies that enhance hotel operations or guest services.

•Research, evaluate, and recommend hardware and software solutions that align with our business objectives and budgetary constraints.

•Lead or assist in the implementation of approved technology projects, including system upgrades, installations, and integrations.

3. User Training and Support:

•Provide training and support to staff members on the use of IT systems and applications, ensuring that they have the knowledge and skills needed to perform their duties effectively.

•Serve as a point of contact for users seeking technical assistance or guidance, offering prompt and courteous support to resolve issues and answer questions.

4. Security and Compliance:

•Implement and enforce security measures to protect our IT infrastructure and data from unauthorized access, cyber threats, and compliance risks.

•Stay informed about emerging cybersecurity threats and best practices, proactively addressing vulnerabilities and implementing safeguards to mitigate risks.

5. Documentation and Reporting:

•Maintain accurate records and documentation related to IT assets, configurations, procedures, and incidents.

•Generate regular reports on system performance, service levels, and incident resolution metrics, providing insights and recommendations for improvement.

•Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

•Previous experience in IT support or system administration, preferably in the hospitality industry.

•Proficiency in networking, hardware/software troubleshooting, and system administration.

•Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.

•Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.

•Knowledge of cybersecurity principles and best practices.

Benefits available with this position include:

  • Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment
  • 401k & Retirement Savings Plan (RSP)
  • Basic Life Insurance
  • Short term disability insurance
  • New Child Leave & Adoption Assistance
  • Compassionate Leave
  • Paid Time Off:
•Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time.
      • Hire Date Through Four Years - 10 Days or 80 hours
      • Five to Nine Years - 15 Days or 120 hours
      • 10 years or greater - 20 Days or 160 hours
  • Sick Leave:
    • Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattle's Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt
  • Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
  • Holiday Pay:
    • Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays.
Additional perks may include:
  • Colleague Discounted Rates as of the 1 st day of employment
  • Complimentary Room Nights for full-time and part-time positions after 90 days of employment
  • Flexible Spending Account
  • Subsidized ORCA Pass or free parking
  • Tuition Reimbursement of $1,000.00 per calendar year
  • Complimentary Dry Cleaning of Uniforms
  • Employee Assistance Program


Wage Information: Pay ranges are listed on each job posting individually.

Hourly role: The hourly rate for this position starts at $25.50 with an increase to $26.00 after 90 days.

Hourly roles with five-year rates: The hourly starting rate for this position is $25.50 with an increase to $26.00 after 90 days.This position also has an established rate for colleagues who remain in the position for five years, which is an additional $0.50

Hourly roles with seven year rates: The hourly starting rate for this position is $25.50 with an increase to $26.00 after 90 days.. This position also has an established rate for colleagues who remain in the position for seven years, which is an additional $0.75

Hourly roles with ten year rates: The hourly starting rate for this position is $25.50 with an increase to $26.00 after 90 days.This position also has an established rate for colleagues who remain in the position for ten years, which is an additional $1.00