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Information Technology Process Analyst

3 months ago


Seattle, United States Whitridge Associates Full time

As a key role on our client's team, the Technology Process Analyst ensures the smooth execution of software development projects by focusing on tooling, processes, and people. This position involves documenting existing technology processes and aligning tools and procedures with required practices and controls. The ideal candidate will build strong relationships across office locations and be eager to learn new technologies and tools.


Primary Responsibilities:

  • Update and create documentation for SDLC and Change Management processes and controls.
  • Support tool migration efforts by aligning with the SDLC target operating model.
  • Gather and refine metrics for SDLC and Change Management processes.
  • Provide day-to-day administration of development tools, including user support and troubleshooting.


Job Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • 2-4 years of experience as a business/systems analyst, project coordinator, or in a similar role within a process-driven environment.
  • Demonstrated ability to work independently and collaborate effectively across the organization.
  • Proficiency in facilitating discussions between technical and non-technical stakeholders.
  • Strong written and verbal communication skills.
  • Solid computer skills, including proficiency in Microsoft Office, databases, and web-based applications.
  • Understanding of software development processes and workflows.
  • Experience in creating tool templates and standardizing processes is a plus.
  • Familiarity with Atlassian products and administration is a plus.