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Service Writer
2 months ago
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding client's or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Education: High School
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