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Director of Business Operations

2 months ago

Boston, United States Jerry Full time
About the role:

2024 is an incredibly exciting year for Jerry Since we launched our app in 2019, we have seen 40x revenue growth, amassed over 4 million customers, and expanded to multiple different product lines. As we continue to scale, we are looking for an analytical problem-solver who can dive deep into many different areas of the business. We are looking for a Director of Business Operations to help us gather, analyze, and model high quality customer, vehicle, and historical loss data to use with our sophisticated machine learning models. Reporting directly to our VP of Business Operations and Analytics, you will work in a highly cross-functional role partnering with our senior leaders on the Product, Partnerships, Data Science, Machine Learning, and Finance teams. This role is the first of its kind at Jerry - you'll focus on the success of our insurance partners, which drive supply in our marketplace, to allow us to become the first truly comprehensive insurance shopping platform

This role will play a huge part in allowing Jerry to reach our long term goals; we will be relying on you to make insights and recommendations regarding systems and tools to drive our business partners (and Jerry) towards profitable growth. You'll team up with senior operational leaders as well as external partners to execute on these ideas for managing costs, setting prices, and analyzing loss data. You'll aim to find trends in losses and identify areas that need attention, whether it's for a specific insurance company, state, or type of claim.

Due to the large impact this player will have on the company, we need a Director of Business Operations who has high emotional intelligence, strong creative problem solving skills, and the ability to analyze situations from multiple perspectives. If you are looking for an opportunity to make a measurable difference in the lives of millions and help us disrupt a massive industry, we'd love to hear from you

How you will make an impact:
  • Work closely with our insurance business partners to create recommendations to improve profitable growth, and deliver on developing the systems and tools that solve insurance partner needs.
  • Work closely with our insurance business partners teams to uncover what systems and tools Jerry can develop to assist in loss cost management, pricing recommendations, and analysis of loss data.
  • Collaborate with marketing and data teams to consider expected loss performance in user acquisition.
  • Lead in building out systems, processes, and internal audit controls to ingest claim/loss data from all insurance business partners and guarantee data integrity.
  • Manage building out internal reporting and analysis to understand loss trends and areas of concern on an insurance carrier, state, and characteristic level.
  • Identify opportunities to automate manual processes and optimize operational efficiency.
Our ideal candidate:
  • 7+ years of experience in consulting or business operations with a Bachelor's, or 5+ years of experience in consulting or business operations post-MBA
  • Experience working in a start-up or similar fast-paced environment is preferred
  • Experience designing scalable solutions, untangling complex processes, and providing succinct, data-driven recommendations to leaders
  • Ability to create alignment and quickly get to decisions through collaboration, partnership, and influence
  • Willingness to dive into unfamiliar areas, adapt approaches as new information is learned, and incubate new ideas
  • Ability to clearly articulate information across all levels of the company, including the executive team


Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@getjerry.com

About Jerry:

Jerry is America's first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets.

Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 4 million customers - and we're just getting started.

Jerry was founded in 2017 by serial entrepreneurs and has raised more than $242 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.