Customer Support Representative I

3 months ago


Pittsburgh, United States Management Science Associates Full time

Customer Support Representative I

Tracking Code 2021036 Job Description

**Overview:** Management Science Associates, Inc., (MSA) is a diversified information management company that for over half a century has given market leaders the competitive edge in data management, analytics and technology. We are seeking an experienced Customer Support Representative I to join the MSA IT/OPS division which has been offering data and insight solutions to the Consumer Package Goods industry since the early 1980s.

**Responsibilities:**

* Answer and evaluate incoming telephone calls, voice mail, email, faxes and internal requests from external and internal customers with distributor data related inquiries while providing excellent customer service.

* Accurately log incoming calls and archive faxes, emails, and other documentation relating to communications with customers using the Contact Management System.

* Research, resolve, and provide follow-up for basic and routine problems with customer data submissions. Escalate more complex problems to a Customer Support Representative II or Senior Customer Support Representative. Notifies Supervisor when an incident or situation may require escalation to a higher level.

* Perform data file edits to correct errors within established guidelines

* Respond to inquiries and resolve issues regarding brand and store matching misalignments

* Attend ongoing training to achieve personal, professional, and technical improvement

Required Skills

* Associates degree in Business Administration, Communications or related field, or equivalent experience. Languages are highly desired, in particular, French and Spanish

* Customer service oriented with ability to maintain good relationships with distributors and clients

* Attention to detail and ability to maintain detailed records of all inbound/outbound communications

* Novice ability to diagnose and solve problems in cooperation with other CSR and CSR II

* Ability to understand the basics of the data factory

* Ability to remain calm in stressful situations

* Takes full ownership and accountability for their work

* Knowledge of Windows operating system and basic knowledge of MS Office applications

* Good communication skills, both written and oral to be able to resolve issues in a prompt and helpful manner

* Organizational, problem solving, and time management skills

* Basic understanding of information technology systems and processes

* Ability to multi-task

* Must be able to work in a fast paced, noisy environment and cope with frequent interruptions

* Occasional overtime will be required

Job Location Pittsburgh, Pennsylvania, United States Position Type Full-Time/Regular ** Apply**

** Share**



  • Pittsburgh, United States Management Science Associates Full time

    Customer Support Representative II Tracking Code 2021072 Job Description **Overview:** Management Science Associates, Inc. (MSA) is a diversified information management company that for nearly half a century has given market leaders the competitive edge in data management, analytics and technology. We are currently seeking an junior level Customer Support...


  • Pittsburgh, Pennsylvania, United States Megan Chicone - State Farm Agent Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences, building strong relationships with clients, and promoting our insurance and financial services...


  • Pittsburgh, United States Management Science Associates Full time

    Customer Support Representative II (French Speaking) Tracking Code 2021040 Job Description **Overview:** Management Science Associates, Inc. (MSA) is a diversified information management company that for nearly half a century has given market leaders the competitive edge in data management, analytics and technology. We are currently seeking an junior level...


  • Pittsburgh, Pennsylvania, United States Pittsburgh Water and Sewer Authority Full time

    Job SummaryThe Customer Service Representative I - Part Time will perform moderately responsible clerical duties requiring independent analysis, exercise of judgement and detailed knowledge of relevant PWSA programs, policies, procedures, and regulations.Key ResponsibilitiesManage inbound and outbound customer calls in a timely manner, identify customers'...


  • Pittsburgh, Pennsylvania, United States Jackson Hewitt Full time

    At Jackson Hewitt, we strive to provide exceptional customer service and expert tax knowledge to our clients.We are seeking a highly passionate and dedicated individual to join our team as a Customer Service Representative - Tax Support.As a key member of our team, you will be responsible for:Providing timely and accurate responses to customer inquiries via...


  • Pittsburgh, Pennsylvania, United States Quest Diagnostics Full time

    Job SummaryWe are seeking a skilled Client Service Representative I to join our team at Quest Diagnostics. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and patients. ResponsibilitiesRespond to incoming customer inquiries, requests, and complaints in a timely and courteous...


  • Pittsburgh, Pennsylvania, United States Management Science Associates Full time

    Overview: Management Science Associates, Inc. (MSA) is a leading information management company that provides data management, analytics, and technology solutions to market leaders. We are seeking a junior-level Customer Support Representative to join our IT/OPS division, which has been offering data and insight solutions to the Consumer Package Goods...


  • Pittsburgh, Pennsylvania, United States ZOLL Medical Full time

    Job Title: Manager of Customer SupportJob Summary:We are seeking a highly skilled and experienced Manager of Customer Support to join our team at ZOLL Medical. As a key member of our organization, you will be responsible for leading our customer support team and ensuring that our customers receive exceptional service and support.Key Responsibilities:Lead and...


  • Pittsburgh, United States Citizens Financial Group, Inc. Full time

    Starting Salary: $20 / hour. Start Date: November 18th When theres a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with Customer Service Representative, Customer Service, Representative, Retail


  • Pittsburgh, Pennsylvania, United States Trinity Health Full time

    Customer Service RepresentativeAt Trinity Health, we're committed to delivering exceptional patient care and service. As a Customer Service Representative, you'll play a vital role in ensuring our patients receive the support they need.Key Responsibilities:Assist patients with billing issues, including setting up payment plans and responding to complaints...


  • Pittsburgh, United States Dollar Bank, FSB Full time

    The Services Support Representative is responsible for accurately, courteously, and efficiently processing payments, transfers, stop payments, product/account inquiries, histories, concerns, and requests. The Services Support Representative is also responsible for handling customer inquiries regarding the website, Online Banking, Text Message Banking, Zelle,...


  • Pittsburgh, United States THE BANK OF NEW YORK MELLON CORPORATION Full time

    Associate, Fund/Client Accounting Representative I Bring your ideas. Make history.  BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as...


  • Pittsburgh, United States Hannacareers Full time

    **Location:** Pittsburgh, PA **Job Description:** Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Account Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they...


  • Pittsburgh, Pennsylvania, United States Dollar Bank, FSB Full time

    Customer Service RepresentativeDollar Bank, FSB is a community-oriented financial institution that values customer relationships. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support. Your role will involve assisting customers with banking transactions, identifying referral...


  • Pittsburgh, Pennsylvania, United States WESCO International Full time

    Job Title: Customer Service RepresentativeAt Wesco International, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...


  • Pittsburgh, Pennsylvania, United States David's Bridal Full time

    Customer Service Representative Job DescriptionAt David's Bridal, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide friendly, professional, and empathetic support to customers via...


  • Pittsburgh, Pennsylvania, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - 2600 Ardmore BlvdAbout the Role:We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide...


  • Pittsburgh, Pennsylvania, United States NorthStar Chevrolet West Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at North Star Auto Group. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Answer dealership...


  • Pittsburgh, Pennsylvania, United States PeopleScout Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our Patient Registration department, you will play a vital role in ensuring a seamless and efficient experience for our patients.Key ResponsibilitiesCollect and verify patient and insurance information in a fast-paced...


  • Pittsburgh, Pennsylvania, United States Blink Health Full time

    Company Overview:Blink Health is a leading healthcare technology company that revolutionizes the prescription supply chain to make medications accessible and affordable for everyone.Our innovative products, BlinkRx and Quick Save, break down traditional barriers, ensuring better access to critical medications and improved health outcomes for patients.BlinkRx...