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Customer Service Specialist

1 month ago

Wadsworth, United States SOPREMA USA Full time

The Customer Service Specialist (CSS) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

This position is responsible for the management of various customer requirements, to ensure that all clients, both internal and external, are fully satisfied and given impeccable service (from reception of their order to delivery). He or she must be sensitive to the needs of our customers at all times, and perform with the utmost professionalism.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Essential Functions and Responsibilities:

Handle complaints, provide appropriate solutions and alternatives, to quickly and effectively ensure resolution

Accurate and efficient data entry

Manage large volume of customer calls

Provide prompt response times to all customer requests in accordance with our order management policy

Assist Sales Representatives and Regional Managers in satisfying customer needs

Maintain broad knowledge of all company goals, products and services

Report any situation requiring improvement to their Manager

Other responsibilities as determined by the Customer Service Manager

Minimum Qualifications:

Ability to multi-task, prioritize and manage time effectively

Excellent organizational skills

Experience with order entry using a ERP system

Proficient in Microsoft Office and general computer capabilities

Excellent written and verbal communication skills

Associates degree or equivalent

5 years experience in customer service with a proven track record

Working Conditions and/or Physical Demands:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

This position necessitates work schedule flexibility and may involve working outside regular workday hours in order to fulfill company objectives.

Reports to the Customer Service Team Lead.