Part-Time Customer Care Associate

2 months ago

Reston, United States NVR Full time

As a Part-Time Customer Service Associate, your empathy and interpersonal skills will help you provide exceptional customer care to NVR homeowners. We'll provide training and resources so you can successfully evaluate a caller's situation to determine proper next steps to resolve the homeowner's concerns. Your eagerness to learn about our homes and processes will help you acclimate quickly to a team committed to high standards.You're motivated by the opportunity to proactively problem solve, address a customer's concerns, and find a resolution that creates a positive outcome.

This position starts at $22.50/hour and will be onsite in our Reston, VA office.

We offer shift flexibility during both our core business hours (8am to 3pm Monday - Friday) and weekends.

Primary Responsibilities

  • Complete paid training to learn and demonstrate proficiency with standard operating procedures and systems/technology
  • Consistently deliver an exceptional customer experience in a fast paced, high volume, call center environment
  • Manage and respond to customer service issues via phone and email in a timely manner
  • Accurately capture and record details of customer service requests in customer relationship management (CRM) system while speaking with callers
  • Communicate directly with field warranty employees to coordinate an action plan for homeowner's concerns
  • Keep current with knowledge of NVR products and warranty procedures
What We Look For in a Candidate
  • 1 - 3 years of professional experience in customer service
  • Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone
  • Highly-driven proactive problem solver
  • Strong organizational skills with the ability to prioritize and multi-task
  • Excellent oral and written communication skills
  • Proficient typing skills with ability to document call notes during customer interactions
  • Familiarity with the Homebuilding industry or NVR's products is a plus
  • Maintain a 3 to 5 day work week, working approximately 20-25 hours a week

About Us & Life at NVR

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we're committed to quality and to our customers and we take pride in the over 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don't just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR's multi-billion dollar business operations.

At NVR, your desire to excel is matched by our commitment to your success and we'll give you the tools and industry knowledge you need. Our management team is tenured and talented, nearly 80% of them promoted from within, so you'll find mentors who can share their knowledge, provide career guidance and encourage your success.

NVR also offers benefits to part-time employees, to include competitive compensation plans, Dental, Vision, Life, and Disability Insurance, as well as paid Vacation and Holidays.

We are an Equal Opportunity Employer.
Drug Testing and Credit Check are required.
Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.

  • Customer Service Associate

    2 months ago

    Reston, United States nvrcareers.com Full time

    ** Position Description** **Customer Service Associate** Job Category **Customer Service** Market Location **VA - Northern Virginia** Location **VA - Reston** NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, were committed to quality and to our customers and we take pride in the over 490,000 new homes we...

  • Part Time Healthcare Associate Officer

    4 days ago

    Reston, Virginia, United States Commonwealth of Virginia Full time

    **Job Summary**We are seeking a Part Time Healthcare Associate Officer to protect hospital-controlled properties and equipment and provide a safe and secure environment for the Commonwealth of Virginia. The schedule for this position is negotiable.**Key Responsibilities**• Patrol the facilities grounds and buildings ensuring the areas are secure and that...

  • Part-Time Caregiver

    4 weeks ago

    Reston, United States Always Best Care Senior Services - Herndon, VA Part time

    Job DescriptionJob DescriptionExperienced Caregivers Wanted! From basic companion care (which includes, but is not limited to light housekeeping, sitter care, transportation, meal preparation, etc.) to personal care (which includes, but is not limited to incontinence care, transferring, dressing and bathing, etc.), our Caregivers provide a wide range of...

  • Part-Time Caregiver

    3 months ago

    Reston, United States Always Best Care Senior Services - Herndon, VA Full time

    Job DescriptionJob DescriptionExperienced Caregivers Wanted! From basic companion care (which includes, but is not limited to light housekeeping, sitter care, transportation, meal preparation, etc.) to personal care (which includes, but is not limited to incontinence care, transferring, dressing and bathing, etc.), our Caregivers provide a wide range of...

  • Sales Associate

    3 months ago

    Reston, United States J.Crew Group Full time

    Location: Reston, VA, US, 20190 Company: JCrew Date: Mar 5, 2022 ** Sales Associate (Part-Time), J.Crew Retail, South of Market** **Our Story** We make timeless clothes that last a lifetimethen pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric...

  • Customer Care Professional

    5 days ago

    Reston, Virginia, United States nvrcareers Full time

    Job SummaryWe are seeking a highly motivated and empathetic Customer Service Associate to join our team at NVR Careers. As a Customer Service Associate, you will be responsible for providing exceptional customer care to NVR homeowners, leveraging your experience with customers to evaluate and troubleshoot issues, and proactively problem-solve to find...

  • Customer Care Team Lead

    3 months ago

    Reston, United States nvrcareers.com Full time

    ** Position Description** **Customer Care Team Lead** Job Category **Customer Service** Market Location **VA - Northern Virginia** Location **VA - Reston** NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, were committed to quality and to our customers and we take pride in the nearly 500,000 new homes we have...

  • Retail Sales Associate Part Time

    19 hours ago

    Reston, Virginia, United States Tailored Brands Inc Full time

    Job Title: Sales ConsultantJob Overview: As a Sales Consultant at Tailored Brands Inc, you will be responsible for delivering a world-class customer experience in a fast-paced retail environment. You will work closely with customers to understand their needs and provide personalized solutions to meet their expectations.Key Responsibilities:Consistently...

  • Valet - Part-Time

    2 months ago

    Reston, United States Comstock Companies Full time

    Job DescriptionJob DescriptionDescriptionThe Valet Parking Attendant provides exceptional service to customers, tenants, and guests in an attentive, friendly, and efficient manner. In this key role, you will be responsible for parking and retrieving vehicles in a prompt yet safe manner. Assist customers, tenants, and guests upon arrival and departure.Key...

  • Communication Disorders Specialist

    4 days ago

    Reston, Virginia, United States 360 Customer Inc. Full time

    About 360 Customer Inc.We are a leading provider of innovative solutions for education and healthcare, and we are seeking a highly skilled Speech Language Pathologist to join our team.Job SummaryWe are looking for a talented Speech Language Pathologist to work with our clients in California, providing virtual speech and language services to students in a...

  • Part-Time Server

    3 months ago

    Reston, United States Silver Diner Development, LLC Full time

    Job Description If you have a passion for hospitality, connecting with people, and serving great food on the cutting edge of hot trends, Silver Diner is the place for you! At Silver Diner, we believe in a culture where we put our people first and empower them to thrive both professionally and personally. Our dedication to nurturing our growth through the...

  • Registered Nurse NICU Part Time Specialist

    2 days ago

    Reston, Virginia, United States Reston Hospital Center Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our NICU team at Reston Hospital Center. As a Registered Nurse NICU Part Time, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare team.Key ResponsibilitiesDeliver patient-centered care with compassion and empathy, prioritizing the...

  • Registered Nurse NICU Part Time

    2 days ago

    Reston, United States Reston Hospital Center Full time

    Description IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Reston Hospital Center our nurses set us apart from any other healthcare provider. We are seeking a Registered Nurse NICU Part Time to join our healthcare family.BenefitsReston Hospital Center, offers a total...

  • Registered Nurse NICU Part Time

    2 days ago

    Reston, United States Reston Hospital Center Full time

    Description IntroductionDo you have the career opportunities as a(an) Registered Nurse NICU Part Time you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Reston Hospital Center which is a part of the nation’s leading...

  • Registered Nurse NICU Part Time

    2 days ago

    Reston, United States Reston Hospital Center Full time

    Description IntroductionReston Hospital Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Registered Nurse NICU Part Time position and spend more time at the bedside with the patient.BenefitsReston Hospital Center, offers...

  • Sales & Customer Service Associate

    3 months ago

    Reston, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Reston North Point 1412 Northpoint Village Ctr Reston VA 20194 Do you have a passion for helping others? At the Massage Reston North Point franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...

  • Store Associate

    3 months ago

    Reston, United States CVS Corporation Full time

    / / Store Associate **Store Associate** **Job ID:** 1148229BR **Category:** Cashier **Address:** 1906 Reston Metro Plaza Suite 100 **Location:** Reston, VA **Job Description** Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, were shaping the future of health care for people, businesses, and communities. With...

  • Customer Care Specialist

    2 weeks ago

    Reston, United States Mindlance Full time

    Title: Customer Care Specialist Location: Reston, VA - 100% Remote Duration: 3 Months contract with possibility of extensionProfile: solid customer service orientation with experience as tier 2 support handling customer inquiries (teachers, parents, students) utilizing CB systems (most like salesforce CRM). Handling system access issues, duplicate accounts,...

  • Content Strategist

    5 days ago

    Reston, Virginia, United States CapTech Consulting Full time

    Job OverviewCapTech Consulting is seeking a talented, part-time hourly content writer to join our Customer Experience (CX) team. As a content writer, you will be responsible for creating high-quality, engaging content for web, mobile, and digital interfaces.Key ResponsibilitiesDevelop and implement content strategies that align with client goals and...

  • Part-Time Office Coordinator

    5 days ago

    Reston, Virginia, United States Commonwealth of Virginia Full time

    About the Commonwealth of VirginiaThe Commonwealth of Virginia is a leading institution in empowering first-generation students to achieve their academic goals. Our Early Identification Program (EIP) has been dedicated to bridging the opportunity gaps faced by motivated and talented first-gen students since its establishment in 1987.About the PositionThe...