Customer Service Account Specialist
2 months ago
Minimum Qualifications: High School diploma and 4 years experience in a patient account environment or related field.Job Summary/Description: Provides service to patients to resolve routine as well as more complex questions and concerns regarding their Physicians' Billing Services (PBS) and Hospital Patient Financial Services (HPFS) patient account. Acts as the liaison between PBS/HPFS and clinical departments, insurance companies, insurance billing areas and multiple other areas in the resolution of medical reimbursement issues. Assures the patients issues, problems and questions are appropriately and efficiently resolved in a highly patient friendly manner. Conducts high level research and resolves issues delaying the satisfaction of the customer debt and collection of the outstanding customer balance.Job Duties: •Receives inquiries/complaints from patients via telephone, in person, email, web and correspondence regarding their PBS and/or HPFS accounts.•Through verbal and written communication, explain complex insurance information to customers/patients. •Verify eligibility for coverage with government programs and commercial insurance.•Serve as liaison for patient in contacting third party payers regarding the patient's questions.•Utilizing acquired knowledge of third party payers and informational tools available, assist patient in understanding the payer benefits and methodologies.•Effectively communicate with clinical departments/divisions/clinics personnel or others to assure the efficient handling of a patient inquiry from inception to completion.•Determines if an adjustment should be made to a patient account (PBS and HPFS) and effects adjustment if appropriate.•Determines if a refund should be made on a patient account (PBS and HPFS) and effects refund if appropriate. •Review and resolve credit balance patient accounts from various work lists.•Identify trends from review of accounts and effect changes to prevent reoccurrence of problems.•Identify, investigate, resolve and escalate, when necessary, payer, system or clinical departmental billing problems. •Using various work lists and reports, resolve patient account issues including bad address accounts, delinquent accounts to be referred to outside collection agencies, etc. •Contacts patients with outstanding balances by phone to attempt to secure payment for the balance or establish a payment plan.•Appropriately documents the patients account with the nature of the inquiry or contact and the action taken.•Remain compliant with HIPAA regulations at all times.•Assists Manager with system testing as needed.•Adheres to internal controls and reporting structure.Salary Range: Actual salary commensurate with experience or range if discussed and approved by hiring authority.Work Schedule:8am to 5pm, and as needed on occasion.Equal Employment OpportunityUTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
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Accounting Specialist
2 weeks ago
Galveston, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract for an Accounting Specialist position in Galveston, Texas. In this role, you will be expected to perform a variety of accounting functions, utilizing your expertise in financial systems and tools. This position is within the financial services industry and will primarily operate within a traditional...
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Patient Services Specialist II
2 weeks ago
Galveston, United States UTMB Health Full timeThe Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities Patient Services, Specialist, Delivery, Patient, Healthcare
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Patient Services Specialist I
2 months ago
Galveston, United States UTMB Health Full timeThe Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activitie Patient Services, Specialist, Pediatric, Customer Service, Patient, Healthcare
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Patient Services Specialist I
2 weeks ago
Galveston, United States UTMB Health Full timeThe Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activitie Patient Services, Specialist, Family, Clinic, Customer Service, Patient, Healthcare
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Retail Customer Service
4 months ago
Galveston, United States EZCORP Full timeAddress: 2501 Broadway Galveston, Texas 77550 Brand: EZPawn We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced...
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Imaging Service Engineer 2 Position
4 weeks ago
Galveston, Texas, United States Sodexo Full timeJob SummarySodexo is seeking an Imaging Service Engineer 2 to work in a team environment for an opportunity with UTMB (University of Texas Medical Branch) located in Galveston, TX.As a Diagnostic Imaging Equipment Specialist, you will be responsible for inspecting, repairing, maintaining, and calibrating basic diagnostic imaging equipment, devices, systems,...
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Patient Services Specialist I
4 weeks ago
Galveston, United States UTMB Health Full timeEDUCATION/EXPERIENCE:Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.JOB DESCRIPTION:The Patient Services Specialist I create a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and...
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Galveston, United States UTMB Health Full timeTo provide professional and administrative coordination of human resource and financial management activities. Job Duties: Responsible for providing timely status updates. Serve as liaison to staff in other entity processing units and other support a Administrative Specialist, Provost, Service, Administrative, Specialist, Operations, Retail, Healthcare
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Galveston, United States UTMB Health Full timeTo provide professional and administrative coordination of human resource and financial management activities. Job Duties: Responsible for providing timely status updates. Serve as liaison to staff in other entity processing units and other support a Administrative Specialist, Provost, Service, Administrative, Specialist, Operations, Retail, Healthcare
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(Part-time) Patient Services Specialist I
3 months ago
Galveston, United States UTMB Health Full timePatient Services Specialist - (Onsite)Minimum Qualifications: Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.Licenses, Registrations, or Certifications: Associate degree and no experience.Preferred Qualifications: Experience with patient registration, patient...
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Patient Service Supervisor Oncology
2 months ago
Galveston, United States UTMB Health Full timeEDUCATION & EXPERIENCE Minimum Qualifications: •Associate degree and three years clerical or customer service experience. An equivalent combination of education and experience relevant to the role may be considered for this position. JOB SUMMARY The Patient Services Specialist Supervisor has advanced Patient Services Specialist skills and is an expert in...
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Customer Service Representative
3 weeks ago
Galveston, United States Security Finance Full timeDescription If you are interested in applying for this job, please make sure you meet the following requirements as listed below. Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job...
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Customer Service Representative
2 weeks ago
Galveston, United States Security Finance Full timeDescription Do you thrive on making a positive, lasting impact on people? Are you bilingual in English and Spanish? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment?...
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(Part-time) Patient Services Specialist I
5 months ago
Galveston, United States UTMB Health Full timeJob Description:The Patient Services Specialist I creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.EDUCATION &...
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Pier Staff
2 weeks ago
Galveston, United States Intercruises Shoreside & Port Services Full timePier Staff - Customer Service - Galveston We are looking for dynamic and enthusiastic individuals interested in working part time/seasonal position at the Port of Galveston Cruise Terminal. Applicants must be available weekdays and weekends (Thursday-Sunday) Intercruises Shoreside & Port Services is an experienced global business offering a full range of...
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Pier Staff
3 weeks ago
Galveston, United States Intercruises Shoreside and Port Services Full timePier Staff - Customer Service - Galveston (Princess) We are looking for dynamic and enthusiastic individuals interested in working part time/seasonal position at the Port of Galveston Cruise Terminal with Princess Cruise Lines (seasonal). Applicants must be available on Sunday and Mondays! Intercruises Shoreside & Port Services is an experienced global...
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Pier Staff
2 weeks ago
Galveston, United States Intercruises Shoreside & Port Services Full timePier Staff - Customer Service - Galveston (Princess) We are looking for dynamic and enthusiastic individuals interested in working part time/seasonal position at the Port of Galveston Cruise Terminal with Princess Cruise Lines (seasonal). Applicants must be available on Sunday and Mondays! Intercruises Shoreside & Port Services is an experienced global...
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Electrical Systems Specialist
2 weeks ago
Galveston, Texas, United States G&H Towing Full timeElectrical Systems Specialist Job DescriptionAs an Electrical Systems Specialist at G&H Towing, you will be responsible for designing, installing, and maintaining electrical systems on board vessels and in shipyard facilities. This includes the installation and repair of wiring, fixtures, and equipment for all electrical services.Key Responsibilities:Design...
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Galveston, United States UTMB Health Full timeMinimum Qualifications: Associate's degree or Equivalent Experience Job Description: To provide professional enrollment services to alumni and students. This will be achieved through the efficient use of administrative, advisory, and technical skills, and team leadership. Provides admissions information, determines residency for tuition purposes, and...
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IT Specialist
4 weeks ago
Galveston, United States CALLAN MARINE LTD Full timeSummary The IT Support Specialist monitors and maintains the Company's computer systems, installs, and configures hardware and software, and solves technical problems. Role and Responsibilities Provide daily support for computer network users. Oversee the daily performance of computer systems. Answer Help Desk calls (including after-hours in case of urgent...
