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Lead Server

1 month ago

Portland, United States Sage Restaurant Group Full time

Sage Hospitality Group Lead Server - Portland, Oregon

The Bidwell Hotel

and

High Horse Restaurant + Bar

is seeking a

Lead Server

to join our team in serving guests with creativity and passion. The Bidwell is a luxury hotel in downtown Portland offering guests easy access to the city’s shopping, dining, and top attractions. Those seeking a quintessentially Portland flavor enjoy our hip

High Horse Restaurant and Bar

featuring an elevated selection of regionally inspired food and drinks. When a relaxing oasis is the destination, our exclusive M Club Lounge is the perfect spacious yet cozy refuge. Groups are served with VIP status in our event space, and private dining room. Our staff is tuned in to discover how we can personalize the guest experience to put The Bidwell and High Horse Restaurant + Bar among great memories shared and repeated. Job Overview Ensure all standards are being adhered to within the food outlets. Be a liaison between servers and management to ensure SOP’s and SRG standards are being followed. Assist with Server programs and incentives. Responsibilities Full set up and tear down of each service. Lead and guide fellow servers to be the best. Keep station neat and clean while servicing guests per established policies and procedures. Able to work flexible shifts to consist of mornings, afternoons, evenings, weekends, and holidays. Set tables in assigned area correctly and uniformly. Follow all opening/closing checklists and ongoing side work to ensure maximum efficiency. Ability to coach fellow teammates and assist in the moment when the manager is not present. Break down buffets or other special food service tables and equipment. Assist the management team in all areas as a supervisor when the manager is not present. Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage. Keep the kitchen area & all storage areas clean according to policies set forth by management. Clearly and timely communicate needs and concerns to MOD. Hours: Flexible; scheduled days and times may vary based on need. Complete all set-up and closing duties. Assist guests; act as a supervisor when needed to facilitate guest needs in the moment. Be vocal in pre-shifts and throughout the shifts helping other staff members stay on point, educated, and delivering on our brand promise. Qualifications Education/Formal Training : High school education or equivalent. Experience : One to two years in a related position with this company or other organization(s). Knowledge/Skills : Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting trays, dish racks, glass racks, etc. 20-40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50-100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20-40 lbs. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Bending/kneeling: Ability to bend to lower level cabinets and lift trays. Mobility: Maneuver in narrow areas and between seated guests. Continuous standing required to service guest functions; 100% of the time scheduled. Climbing approximately 12 steps 20% of 8 hours. No driving required. Must have moderate comprehension and literacy to read use records and all special requests. Must be able to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees. Benefits Include: 10 paid holidays Paid time off for vacation, sick time Eligible to participate in the Company’s 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Great discounts on Hotels, Restaurants, and much more. Employee Assistance Program Tuition Reimbursement Eligible to participate in the Employee Referral Bonus Program. $500+ per referral.

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