Customer Care/Call Center
7 hours ago
Pay Rate: $16.75/hr, paid weekly
Hours: 8 AM - 5 PM, Monday - Friday (occasional overtime)
Location: Onsite, Helena, MT 59602
Job Type: Temp to Perm
Summary:
- Respond to customer inquiries via phone using a computerized system.
- Use standard scripts to handle customer questions, complaints, and concerns.
- Collect and assess customer information, resolve issues, and log calls.
- Provide clear updates on claims or Medicaid member status.
- Enroll or un-enroll clients and their dependents by phone or paperwork with providers.
- Advocate for Medicaid clients and providers.
- Educate clients about managed care benefits, rights, and access.
- Manage voicemail and fax communications.
- Complete required training and track daily tasks for quality review.
- Perform additional duties as assigned.
- Outgoing, energetic personality.
- Clear and confident communication.
- Multi-tasking and problem-solving abilities.
- Calm under pressure and adaptable to new technologies.
- Strong time management and attention to detail.
- Grammar, spelling accuracy, and conversational call control.
- Health, dental, and vision insurance.
- Health savings and flexible spending accounts.
- Life insurance and retirement plan options.
All qualified applicants will be considered without discrimination based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#IND10
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