Sr. Systems Support Engineer

1 month ago

Chicago, United States Keeper Security Full time

Keeper is hiring a talented Sr. System Support Engineer to join the Keeper family. This is a 100% remote position

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on the resolution of complex technical issues and resolution analysis.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper's affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Job

Shift: Friday-Tuesday

Hours: 3pm-11pm

Join an elite team of highly skilled Sr. Support Engineers and Sales Engineers, to play a key role in the company's post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues. The Systems Support Engineer works closely with Keeper's business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.

You're right for this job if you:

  • Have a customer service mindset and enjoy responding to email, phone, and live chat requests from Keeper customers
  • Thrive in a training centric environment helping Keeper's end users learn our suite of products
  • Are excited to work in a fast-paced environment
  • Love being "camera ready" to meet our customers over video
  • Enjoy solving problems and can easily prioritize tasks
  • Excel at communication (esp. in technical mindset) and documentations
  • Bring a "nothing is impossible" mindset but know when to ask for help from the team
Requirements
  • 5+ years' experience in IT management and System Administration
  • Hands on experience with Mac OSX, Windows & Linux administration and troubleshooting
  • Experience setting up and configuring Single Sign On (SSO) environments
  • Experience setting up and configuring Active Directory
  • Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
  • Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
  • Excellent command of Linux Shell and PowerShell
  • In depth knowledge of prem/cloud/hybrid environments
Preferred Requirements
  • Bachelor's Degree or equivalent experience
  • Ability to adapt, overcome objections, and learn complex solutions
  • Excellent time management and communication skills
  • Working knowledge of Python
Benefits
  • Medical, Dental & Vision (Inclusive of domestic partnerships)
  • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
  • Voluntary Short/Long Term Disability Insurance
  • 401k (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
  • Above market annual bonuses

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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