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Desktop Support Engineer

1 month ago

Chicago, United States 1WorldSync Full time
Description

Are you an IT professional with experience performing remote troubleshooting through diagnostic techniques? Do you enjoy supporting customers seeking technical assistance over email, on the phone, and in person? Good news 1WorldSync is looking for a Desktop Support Engineer to join our team at our Chicago headquarters location. 1WorldSync is the industry leader in product content management. With 600 employees across the US, Brazil, Canada, France, Germany, Portugal, Switzerland, and the UK, we're seeking a Desktop Support Engineer to support our growing global team.Reporting directly to our Sr. Manager, IT Administration, the Desktop Support Engineer will join a team of IT professionals to provide in-house technical PC hardware and software support for our employees. The Desktop Support Engineer will respond to IT tickets and support new employee onboarding by preparing laptops for new hires. This role will provide fast and useful technical assistance on computer systems for our employees.As a Desktop Support Engineer at 1WorldSync, responsibilities include the following:
  • Provide quality technical service to end users.
  • Assist in the maintenance of software licensing, configuration settings, operating systems, security updates, computer upgrades, and major and minor software upgrades.
  • Troubleshoot and correct hardware and software issues.
  • Direct unresolved issues to the next level of support personnel.
  • Monitor office network and internet connectivity to ensure all network environments are operational.
  • Assist in the maintenance of network/server equipment and network security.
  • Assist with coordinating technical projects including telephone, wireless, audio/video setup
  • Carry out other IT duties, including reporting and documentation.
  • Identify and suggest possible improvements on procedures.
  • Initial triage of support requests that enter the Infrastructure and Back Office ticket Queues.
  • Support and Administer Atlassian(Jira) cloud-based tools and services.
  • Other duties as assigned by the Sr. Manager, IT Systems Administration.
Required Skills and Experience:
  • Associate degree in Computer Science or equivalent experience required
  • 3+ years of experience in network maintenance and user technical support preferred
Additional Details:
  • This is a hybrid position that requires 3 days per week at our Chicago headquarters location.
  • This role requires the candidate to have the authority to work in, and be located in the US.
  • This position requires up to 5% travel.
1WorldSync is an Equal Opportunity Employer and is committed to providing employees and applicants with an environment free of discrimination and harassment. All employment decisions at 1WorldSync are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, family or parental status, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate. Americans with Disabilities Act (ADA)1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at [emailprotected].