Senior Mac Administrator

3 weeks ago


Bethesda, United States NIH-NCBI Full time

OverviewBlack Canyon Consulting(BCC)is searching for aSenior Mac Administratorto support our work at the National Institutes of Health providing white glove IT deskside support services to the NIH-VVIPs . This opportunity is full-time, and it is on-site in Bethesda, MD.We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply todayDuties & ResponsibilitiesPrompt response and resolution of IT issues, including hardware, software, and network-related problems.Proactive monitoring and maintenance of executive-level IT equipment and systems.Support for Mac-based systems, with in-depth knowledge of MacOS, iOS, mobile device support, and technologies.Installation, configuration, and troubleshooting of software applications, including Microsoft 365, ServiceNow, and Oracle.Assistance with Active Directory services, user account management, and access permissions.Collaboration with other NIH IT teams to ensure seamless integration and resolution of complex issues.Basic knowledge of BigFix or Jamf.On-call support during non-business hours, including weekends and holidays, with immediate response times.RequirementsRequired Skills:Bachelors Degree or High School Diploma/GED with significant Technical Training/CertificationsJAMF Casper Suite management for Apple devices2+ Years' Experience troubleshooting Apple Mac environment JAMF/CasperMac program installationMac printer installationMac network configurationMac email client configurationExperience with all Office productsFamiliarity with Adobe ProductsAbility to connect to File Server or NASExperience with Mac OS System Upgrades and updatesBasic Troubleshooting and problem solving skills.Good communication, and customer service#J-18808-Ljbffr

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