Service Manager

1 week ago

Wilmington, United States Illinois Tool Works Full time

Hobart Service, an Illinois Tool Works Company, has been in business for over 125years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

The Service Manager will provide support to the District Managerand will be required to assume advanced responsibilities in support of the branch and its daily operations. This position will provide support in the terms of the overall branch and individual service technicians by providing coaching and training on commercial food equipment, procedures, and techniques as well as customer facing skillsets. The Service Managerwill also berequired to supportand enforceall company policiesand guidelines required by Hobart Service and assist the District Manager in the adherence and tracking of these policies. The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for assisting the management and administration of general business operations for their branch. This position provides strategic leadership as well as the day to day management of a team of Field Service Technicians and lower-level supervisory staff (where applicable). Responsibilities include developing, maintaining and managing a highly technical field service team. Our Field Service Technicians are accountable for customer commercial food service equipment installations, preventative maintenance, equipment upgrades and updates, sales support for new systems, establishing and growing customer relationships, and creating and implementing a strategy focused on achieving/exceeding financial and customer satisfaction results. In addition, this position is responsible for continued employee development and increasing employee retention and engagement levels. Manage regular maintenance for service vehicles. High School Diploma or GED and 4+ years of relevant experience, including supervision OR 1-3 years of relevant experience with a Bachelors degree Experience effectively managing customer relations dealing directly with customers Ability to effectively demonstrate productivity tools, i.e. Microsoft Office Achieve targets and goals with minimal supervision. Strong communication skills verbal and written Electrical and mechanical service experience Valid driver’s license Preferred Qualifications 5-7 years demonstrated proficiency in a field service role Ability to understand financial information such as margins, labor cost, mark-ups and expense control Working knowledge of Branch operating systems Customer Relations Management /Sales experience Associates degree or prior Hobart Service supervisory experience

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