Associate Director of Process Improvement

2 weeks ago

Boston, United States Pine Street Inn Full time
Days/Hours: 40 hours, Monday - Friday 8:30 a.m. - 5:00 p.m. This position is part of operations and program leadership and as such, some weekend, evening, and other hours outside of a regular business schedule may be required to meet needs. This position is not essential in the event of an emergency impacting program operations.

Location: 444 Harrison Street, Boston MA and other locations as needed, and remote work at home pursuant to remote work policies

Summary of the Position:

Reporting to the Director of Business Support, the Associate Director of Process Improvement is responsible for designing and implementing process improvement and project management methodologies across all departments within Pine Street Inn. A significant part of their work will be in tirelessly promoting and training on these methods and their benefits with the goal of adoption and culture change within the organization. The Associate Director must be strategic in approach to provide consistent, quantifiable initiatives to improve service delivery, analysis and support and be responsible for project management, including administrative departments.

This position analyzes policies and procedures and works with the appropriate teams to implement best practices. All work will include identification of appropriate and manageable process metrics to monitor internal controls, identify continual improvement opportunities, and use the data to inform recommendations and prioritization of projects. In addition, the Associate Director will provide project management functionality (direct and/or supervised) for varying and diverse projects across the Inn

The chosen candidate will have demonstrable experience in successfully driving change within a human services setting. Additionally the position requires strong customer service and training competencies and a sense of humor.

Qualifications:

Education/Training:

Required:
  • Bachelor's degree or higher in business, finance or engineering, or equivalent experience.
  • Minimum four years of project management and/or process improvement experience on multi-departmental initiatives
  • Management experience including a significant number (15+) of direct and/or indirect report
PREFERRED:
  • Master's Degree in an operations or analysis field
  • PMP or equivalent Project Management certification
  • Experience working with people who are homeless, formerly homeless or economically disadvantaged
  • Lean, Six Sigma or similar type of methodology experience
Knowledge/Experience:

Required:
  • An excellent communicator and the ability to understand different communication and learning styles
  • Experience working in an organization with multiple Federal, State, & City contracts
  • Ability to balance competing priorities and make independent judgments and decisions
  • Strong computer skills with excellent working knowledge of Excel
  • Experienced in Change Management methodologies
Physical Abilities/Skills:

Required:
  • Ability to access all program and customer locations physically
  • Flexibility to work or be available according to program and division demands
Mental Abilities/Skills:

Required:
  • Professional level writing, interpersonal communication, and computer software skills
  • Ability to develop new processes, procedures, schedules and systems, including technology solutions
  • Ability to organize, prioritize and manage a heavy and complex workload
  • Ability to manage and retain an extensive array of knowledge about different projects and functions across the Inn
  • Detail-oriented with excellent organization and time-management skills
  • Ability to build positive relationships and work effectively with program leaders and staff
  • High degree of discretion and confidentiality with respect to sensitive matters
  • Interpersonal skills necessary to successfully implement organizational change
  • Ability to perform financial and/or mathematical analyses
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

Leadership
  • Lead cooperative and collaborative projects and PI initiatives with all Pine Street departments
  • Demonstrate and support organizational and department efforts around diversity, equity and inclusion.
  • Lead large-scale interdepartmental projects with a focus on quality improvement, cost reduction and Lean
  • Responsible for the daily operations, budget, personnel management, and strategic direction for the department.
  • Analyze business and operating procedures to devise the most efficient methods of accomplishing the work.
  • Work with all levels of staff to research, plan and implement new methods.
  • Supports training and capabilities of direct reports regarding general project and operational support
Process Improvement/Project Management
  • Develop metrics to establish baseline and ongoing improvements for department's performance, including schedule, quality and costs. Track expenses to budget and provide solutions to potential overruns.
  • Works with finance, human resources and other teams to establish priorities and available systems to develop and maintain ongoing benchmarks and metrics
  • Research and create ways to improve efficiency in all areas. Work with leadership to establish support for methods and solutions.
  • Manages all aspects of programs and administrative Process Improvement partnerships, workshops, and events.
  • Stay up-to-date with industry news and developments in best practice/process optimization models.
  • Applies process improvement methodologies to minimize waste, decrease errors, increase efficiency, reduce costs and increase (internal and external) customer satisfaction.
  • Works with the HR/Training department to develop training modules that meet requirements and provide an engaging environment to support learning for staff. Must be comfortable in a training role for the competencies required.
  • Other duties as assigned


SUPERVISION TO BE EXERCISED: The position is responsible for all staff and functions within the department, including Project Management, Operations Support, and Process Improvement.

SUPERVISORY LINE: Director of Business Support, Chief of Operations and Social Enterprise, Deputy Director, President & Executive Director

Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.

Internal candidates applying for this position should submit a promotion/ transfer application to the Human Resources Department within 10 days of posting.

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