Tier 3 Helpdesk Engineer

1 week ago

College Park, United States Red River Full time

We are seeking a skilled and experienced Tier III Helpdesk Engineer to join our team to resolve complex and time-sensitive customer impacting issues supporting large-scale government programs. As a Tier III Helpdesk Engineer, you will work closely with cross functional teams in a time sensitive environment to resolve issues and return customers to service. This is a hybrid position and includes on-site work in King George, VA.

Responsibilities:

- Provide remote support for compute, network, and storage systems, including ongoing maintenance

- Lead troubleshooting of trouble tickets escalated from Tier 2 Support, diagnosing hardware and software issues

- Participate in system design meetings, collaborating with team members, end users, and external groups to understand contractually provided solutions

- Coordinate and collaborate with internal and external stakeholders and customers to resolve outages and other troubles escalated from Tier 2

- Engage regularly with Program Manager, Chief Engineer, and other stakeholders and provide reports on outages, troubles, and resolutions

As a Tier III Helpdesk Engineer, you will play a critical role in ensuring the availability of infrastructures and applications. Your ability to resolve complex outages and troubles escalated from Tier 2 will ensure the success of large-scale government programs. You will work in a collaborative and dynamic environment, interacting with various stakeholders.

Requirements:

- Bachelor's degree in computer science, computer engineering, or a related field or applicable work experience

- Secret security clearance

- Six years of experience as a Tier III Helpdesk Engineer, preferably in the government sector

- Professional experience and a high-level understanding of working with various operating systems and their implications

- Strong analytical and problem-solving skills

- Ability to perform in high demand time sensitive environment

If you are a motivated and skilled Tier III Helpdesk Engineer with a passion for leveraging technology to expedite and improve business outcomes in the government sector, we encourage you to apply. Join our team and be part of our mission to ensure the success of large-scale government programs.

Basic Qualifications:

  • U.S. Citizenship Required


Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

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