Coordinateur Service Client H/F
6 days ago
Chez STERIS, nous aidons nos clients crer un monde plus sain et plus sr en leur fournissant des produits et services de sant et de sciences du vivant, partout dans le monde.
Description de l'entrepriseGrce son activit Life Sciences, STERIS propose des solutions ses clients permettant les fabrications aseptiques, principalement pour les vaccins et autres produits biopharmaceutiques. Ces solutions comprennent des quipements, des produits consommables, de la maintenance des quipements et des services spcialiss.
STERIS SAS (entit lgale franaise) propose un CDI au sein de lquipe Customer Operations Life Sciences, sur son site de La-Chapelle-Saint-Mesmin (45).
L'objectif du Coordinateur Service Clients est doffrir satisfaction et excellence dans le service aux clients. Le poste est rattach au Superviseur Service Clients.
Les principales missions du poste sont :
1. SAV planification / gestion des contrats
2. Demandes de prix et devis
3- Traitement, gestion et suivi des commandes clients quipements, pices dtaches et consommables
4. Support commercial
5. Support administratif
Les missions :
Traitement, gestion et suivi des commandes clients
- Enregistrement des commandes dquipements, consommables et pices dtaches.
- Suivi des expditions facturation gestion des litiges.
Demandes de prix et devis
- Elaboration des offres dans Sales Connection Communication des prix aux clients internes et externes via les systmes disponibles.
SAV planification / gestion des contrats
- Gestion des contrats de maintenance. Elaboration/renouvellement en accord avec le Responsable SAV. Saisie dans le systme Siebel et planification des dates dinterventions.
- Gestion du planning des techniciens dpannage / installation dquipement.
- Facturation des interventions.
- Support technique aux techniciens sur le logiciel Siebel
Support Commercial
- Rpondre aux demandes dinformations gnrales des clients sur les produits. Cela inclut lenvoi de documents marketing et dinformation produit sur lensemble des gammes. Transmettre les demandes aux personnes concernes.
Support administratif
- Gestion des rclamations reues des clients internes et externes, avec une communication aux Suprieurs Hirarchiques si ncessaire. Sassure que lensemble des informations ncessaires pour traiter les rclamations soit communiqu toutes les personnes concernes.
- Relation avec les Services Approvisionnements dans le but danticiper dventuelles ruptures de stock tout en sassurant que nous rpondons aux attentes des clients.
- Utilisation de logiciels internes de gestion commerciale (local ERP et CRM systems).
Le poste peut inclure dautres tches selon les ncessits du Service
- Niveau BAC+2 en Relations clients
- Une premire exprience dans un service Client est exige
- Langues exiges (niveau courant) : Anglais + Franais
- Maitrise Microsoft Pack Office. Exprience dans un systme ERP et CRM
- Bonne communication crite et verbale
- La connaissance de lenvironnement pharmaceutique et du logiciel Oracle serait un plus.
Dure hebdomadaire de travail 37h / semaine (35h + 2h RTT)
Plages horaires variables (arrive / dpart)
Salaire annuel sur 12 mois + 5% variables
Poste ligible au tltravail hauteur de 2 jours par semaine, sur validation du manager
Mutuelle d'entreprise prise en charge 72% par l'employeur
Tickets restaurant
STERIS est lun des principaux fournisseurs mondiaux de produits et de services qui soutiennent les soins aux patients en mettant laccent sur la prvention des infections. NOUS AIDONS NOS CLIENT CRER UN MONDE PLUS SR ET PLUS SAIN en fournissant des produits et services innovants dans les domaines de la sant, des sciences de la vie et de la dentisterie. STERIS est une entreprise de 5 milliards de dollars, cote en bourse (NYSE : STE) avec environ 17 000 associs et Clients dans plus de 100 pays.
En sa qualit d'employeur, STERIS s'efforce de respecter le principe de l'galit des chances.
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