Customer Service Representative- General Consideration

3 weeks ago


Chicago, United States Millennium Trust Company Full time

Customer Service Representative- General Consideration Take the next step in your journey at Millennium Trust Company, you will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey – relentlessly pursuing better outcomes for all. We believe in finding the best talent While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Don’t meet every single requirement? Here at Millennium Trust, we believe there is no “perfect” candidate and want to encourage applying even if all the requirements listed aren’t met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Millennium Trust is the place for you We look forward to receiving your application Check out a video on our Company Culture Millennium Trust Culture HOW YOU WILL SOAR: The Support Specialist is a key role in supporting customer requests and answering inquiries. The Support Specialist is responsible for providing support to customers through verbal and written communications regarding PFX products and healthcare. This position is challenging, fast paced, but rewarding while delivering one superior quality experience at a time. This position requires partnering closely with the customer to provide valuable insights, education, and direction for on-line support that would be most value to our customers. Handle all incoming and outgoing customer phone calls Respond to email, voicemail and chat inquiries from customers Provide high-quality, customer-focused answers by educating customers on PayFlex policies and programs. Handle troubleshooting inquiries for Web and Online issues including consult with customers to support easy navigation of the available online tools, from checking an account balance to submitting claims. Accountable for resolving issues without management intervention to remove barriers for the member. Accountable to protect sensitive customer information with discretion Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines Maintain a professional approach to client service, consistent with MTC protocol and service levels . Other duties as assigned IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY: 1-3 of years of experience in customer service Prior call center experience preferred, but not required Computer knowledge and skills, comfortable learning new systems Able to learn, memorize and retain information Knowledge of Medical/Reimbursement Terminology Can adapt to a fast-paced environment Able to work hours of 11:30 am-8:00pm EST Proficiency in Microsoft Excel, Word and Outlook An aptitude for prioritization and multi-tasking Problem solving and analytical skills Attention to detail and accuarcy MILLENNIUM TRUST COMPANY is a rapidly growing, leading financial services company offering specialized retirement and institutional services and recently acquired PayFlex, a consumer directed benefits provider, to create a personalized, holistic approach to financial wellness. To that end, we provide a diversified multi-product business with a holistic focus on financial wellness. Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture. We have been recognized for our remarkable growth on lists such as Crain’s Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In’s 2023 Best Places to Work and Gallagher’s 2022 Best-In-Class Employer awards. U.S. law requires companies to employ only individuals who may legally work in the United States - either U.S. citizens, or foreign citizens who have the necessary authorization. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. E-Verify® is a registered trademark of U.S. Department of Homeland Security. Millennium Trust Company is an Equal Employment Opportunity Employer. #J-18808-Ljbffr



  • Chicago, Illinois, United States United Service Companies Full time

    Job SummaryA Customer Service Representative is primarily responsible for maintaining the cleanliness and organization of all hotel amenities and facilities. This person must have excellent communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast-paced position that will involve constant interaction with...


  • Chicago, Illinois, United States BMO Financial Group Full time

    Job Title: Bilingual Customer Service RepresentativeBMO Financial Group is seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers and prospects.Key Responsibilities:Guide, direct, and coach...


  • Chicago, United States The Jel Sert Company Full time

    For nearly a century, The Jel Sert Company has focused on creating high-quality, high-value foods and beverages that help bring people together. Jel Sert has been certified as a Great Place to Work since 2022! We are currently looking for a passionate and dedicated individual to join our team as a Customer Service Representative . If you are looking for a...


  • Chicago, Illinois, United States Lineage Logistics Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Lineage Logistics. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries in a timely and professional...


  • Chicago, United States ROCKWOOL International AS Full time

    Customer Service Representative page is loaded Customer Service Representative Apply locations Chicago, Illinois time type Full time posted on Posted 3 Days Ago job requisition id R0027974 We are looking for a Customer Service Representative to join our Rockfon team in Chicago, IL . The Customer Service Representative (CSR) is essential in fostering and...


  • Chicago, United States Recooty Full time

    Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. We are hiring a Customer Service Representative to manage...


  • Chicago, United States Recooty Full time

    Job Responsibilities: Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer...


  • Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...


  • Chicago, United States Groove Auto Full time

    **Customer Service Representative** at Groove Auto 5460 S. Broadway, Englewood, CO 80113 Groove Toyota is hiring a highly driven, results-oriented Customer Service Representative to join our growing service department team in Englewood, CO!! **Competitive Pay, Fun, Work/Hard Play Environment, and Opportunity for Growth!!** **What We Offer:** * A career path...


  • Chicago, United States Patagonia Full time

    Customer Service Representative, Customer Experience (Bilingual English/Spanish) Job Title: Customer Service Representative, Customer Experience (Bilingual English/Spanish) Reports to: Customer Service Sr. Supervisor, Customer Experience Location: Hybrid Remote – Reno Supported (Hybrid Remote only in approved metro areas: Reno, NV; Chicago, IL) Job...


  • Chicago, Illinois, United States Restore Hyper Wellness Full time

    Position OverviewRole of a Customer Service RepresentativeRestore is on the lookout for a dedicated Customer Service Representative to enhance our vibrant team. If you excel in a dynamic setting and are passionate about health and wellness, we would love to hear from you.In this role, you will be instrumental in fostering and upholding the Restore ethos. We...


  • Chicago, Illinois, United States Restore Hyper Wellness Full time

    Position OverviewRole of a Customer Service RepresentativeRestore is on the lookout for a dedicated Customer Service Representative to enhance our vibrant team. If you excel in a dynamic setting and have a keen interest in health and wellness, we are eager to connect with you.In this role, you will be instrumental in fostering and upholding the Restore...


  • Chicago, United States U-Haul International, Inc Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...


  • Chicago, United States Home Bay Full time

    Customer Service Representative 4 salaries **More Home Bay Technologies, Inc. Customer Service salaries** 3 salaries reported $15.91 per hour Career recommendations for Customer Service Representative Explore information on salaries, job satisfaction, skills and more Highest paying cities for Customer Service Representative in US New York, NY $18.39 per hour...


  • Chicago, United States HappyGo Travel Services Full time

    Position: Remote Customer Service Representative Location: Remote Job Type: Full-time About HappyGo Travel Services: HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse...


  • Chicago, Illinois, United States Compass Group USA Full time

    Job SummarySummary: As a Customer Service Representative at Compass Group USA, you will be responsible for providing exceptional customer service while performing cashiering duties. You will be energetic and personable, providing warm welcomes and fond farewells to all guests.Key ResponsibilitiesProcess Transactions: Perform sales transactions in a timely...


  • Chicago, United States ROCKWOOL Full time

    We are looking for a Customer Service Representative to join our Rockfon team in Chicago, IL. The Customer Service Representative (CSR) is essential in fostering and maintaining relationships between Rockfon and our customers. This role is crucial for ensuring overall customer satisfaction by promptly and effectively addressing inquiries and requests. This...


  • Chicago, United States Clarity Partners, LLC Full time

    Clarity Partners is seeking a Customer Service Representative local to Chicago, IL with a demonstrated understanding of service center support processes and procedures. This individual will respond to customer contacts in-person, inbound emails, service system emails and process written correspondence This position requires onsite reporting 5 days a week....


  • Chicago, United States Fuel Transport Full time

    ** Customer Service Representative** **Job Category****:** Transportation & Logistics **Requisition Number****:** LOGIS01694 Showing 1 location **Job Details** **Description** **Detailed Job Description:** * Answer and support all inquiries from internal Carrier Sales Managers and Dispatchers. * Coordinate and confirm scheduled appointments with internal...


  • Chicago, United States Spark Packaging Full time

    Job DescriptionJob DescriptionPosition: Customer Service Representative Location: Chicago, IL Position Summary:The Customer Service Representative will be responsible for taking and processing customer orders, working directly with customers along with sales team, ordering production materials from suppliers. Position Responsibilities:Receive customer orders...