Service Specialist

1 month ago

Washington, United States ASPEN OF DC INC Full time
Job Details

Level
Entry

Job Location
DC - Washington, DC

Position Type
Full Time

Education Level
High School

Salary Range
$20.00 - $28.00 Hourly

Description

Service Specialist - Migrant Reception Center/Respite Facility

Full Time

Washington DC

Position Summary:

IEM is looking for full-time Service Specialists to support our Washington DC Migrant Reception Center/Respite Facility operations. We are especially interested in recruiting bilingual speakers fluent in Spanish.

Primary Location:
  • Candidates must originate from the Washington DC area.
  • Job sites will be in Washington DC.
  • This position will require work to be conducted onsite and will require work on some weekends/holidays in excess of 40 hours per week with Over Time Pay.
  • Jobs sites are subject to change or be added based on client needs and continued employment requires you to be able to work on site.
Essential Functions:
  • Connect guests to Case Management services, as directed.
  • Distribute information to assist with medium-term planning and onward travel.
  • Provide assistance to guests in accessing to acute healthcare needs (i.e., Urgent Care, Hospitals, partner medical clinics).
  • Ensure guests have access to trauma-informed language services.
  • Notify case management of any parents expressing interest in enrolling school-aged children in school for families intending to remain in the District.
  • Safely transport and guide shelter guests to/from partner organization, shelter locations, off-site appointments, and travel hubs.
  • Assist with ensuring guests have sufficient basic needs for their onward travel.
  • Track client resettlement and stabilization exit plans, to include addressing related data reporting requirements.
  • Interact with guests to support a welcoming environment, and direct questions and requests to the appropriate team member.
  • Work in an environment that is fast paced, completing multiple tasks efficiently, safely while meeting stringent timelines.
  • Handle requests in a timely and efficient manner.
  • Support migrant clients with understanding and navigating services available through the OMS program and mission partners to assist with urgent and short-term needs.
  • Support survivors in crisis with empathy while maintaining professional boundaries.
  • Communicate clearly, effectively, and professionally with others, verbally and in writing.
  • Perform administrative duties in support of an assigned area of responsibility.
  • Maintain that guests follow all health and safety protocols including COVID protocols, including cleaning/sanitizing of vehicles and all shelter spaces.
  • Maintain a safe and clean space; indoors and outdoors.
Qualifications

Minimum Qualifications:
  • High School diploma or GED
  • Three years' experience in providing direct care to vulnerable populations
  • Experience working in a residential setting
  • Ability and willingness to perform light housekeeping and lifting up to 30 pounds
  • Proficiency across the following skills:
    • Verbal and written communications
    • Collaboration
    • Organization
    • Use of computer technology for basic communication and work products
Preferred Qualifications:
  • Professional Registration or Certification including Project Management.
  • Fluency in Spanish (bilingual English and Spanish).
  • DC residents will receive priority.

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