Desktop Support Technician
3 weeks ago
Job Description
The Desktop Support Technician (DST) is, on a day-to-day basis, responsible for supporting hardware and software for all corporate and remote employees. The scope of hardware support includes laptops, desktops, printers, cell phones, IP telephony, and other misc. IT related equipment. Software support includes but is not limited to, Windows Operating Systems, Microsoft Office products, local databases, and various ISI corporate business applications.
Roles and Responsibilities:
Respond to requests for IT assistance directly from corporate and field users, or as escalated from Service Desk support
Troubleshoot and resolve escalated issues from the Service Desk
Provide escalated support for Tech:Bar
Assist with call support as dictated by volume or need
Provide onsite support for local buildings and customers (desk visits, printers, meeting support, audit support, etc) as needed
Flex schedule remote support while not onsite
Manage IT request tickets in a Service Management System as assigned in compliance with IT department processes
Install business supported applications using IT software distribution technologies
Address network services and related issues (port configuration, IP Phone configuration) as needed.
Resolve identified security issues as required
Periodic travel to other corporate offices may be required.
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