Desktop Support Technician

3 weeks ago


Independence, United States Intuitive Full time

Job Description

The Desktop Support Technician (DST) is, on a day-to-day basis, responsible for supporting hardware and software for all corporate and remote employees. The scope of hardware support includes laptops, desktops, printers, cell phones, IP telephony, and other misc. IT related equipment. Software support includes but is not limited to, Windows Operating Systems, Microsoft Office products, local databases, and various ISI corporate business applications. Roles and Responsibilities: Respond to requests for IT assistance directly from corporate and field users, or as escalated from Service Desk support Troubleshoot and resolve escalated issues from the Service Desk Provide escalated support for Tech:Bar Assist with call support as dictated by volume or need Provide onsite support for local buildings and customers (desk visits, printers, meeting support, audit support, etc) as needed Flex schedule remote support while not onsite Manage IT request tickets in a Service Management System as assigned in compliance with IT department processes Install business supported applications using IT software distribution technologies Address network services and related issues (port configuration, IP Phone configuration) as needed. Resolve identified security issues as required Periodic travel to other corporate offices may be required. #LI-Hybrid

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