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Retail Production Associate

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DescriptionRetail Production AssociateSUMMARY OF POSITIONThe Retail Production Associate is responsible for greeting all donors/customers in a friendly and courteous manner. The RPA is responsible for accepting donations, assisting with unloading donations, and presorting donations. The RPA is expected to be courteous and professional while upholding the Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety.ESSENTIAL RESPONSIBILITIES AND DUTIESAccept donations from the general public and assist in sorting based on established program guidelines Provide donation receipt upon request from the donor Provide excellent customer service Maintains a clean, organized work area that is presentable to the general public and meets agency standards Attend scheduled meetings as required Perform custodial duties as necessary Adhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment, and/or inventory Embrace the core values of the agency in the spirit in which the agency operates at work and in the community Contribute to the fulfillment of department and agency objectives and goals Comply with all department and agency policies, procedures, and regulations Process donations and hardlines for hanging, tagging, tallying, and pricing Maintain production levels to achieve store goals When required, courteously address customer complaints, referring to the Store Manager or Crew Leader as necessary Ensures inventory is distributed efficiently within store fixtures Perform other duties as assignedKNOWLEDGE, SKILLS, AND ABILITIES Demonstrate a professional mannerism with a high degree of customer service skills Ability to communicate effectively with internal employees and external customers Ability to work well with others in a respectful and collaborative work manner Ability to comprehend and follow instructions Ability to read, and write with the ability to comprehend and complete agency forms as required for operational purposes Bilingual preferred but not required Ability to perform basic adding and subtracting math calculationsPHYSICAL FUNCTIONS Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods Weather conditions - variable - including extreme heat and cold, may work outside for extended periods Ability to work in a humid and/or dusty environment Able to lift and carry up to 25 lbs. or more with 2-person assistance Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.