Sales Associate

2 months ago


Mission Viejo, California, United States Express Full time
About the Role

Express, a leading Direct-to-Consumer platform, is seeking a skilled Retail Sales Associate to join our team. As a key member of our retail team, you will be responsible for providing an exceptional customer experience, maintaining a clean and organized sales floor, and assisting with various tasks such as stocking and cleaning.

Key Responsibilities
  • Customer Experience: Deliver a great in-store shopping experience for our customers, ensuring their needs are met and exceeded.
  • Store Maintenance: Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting environment for customers.
  • Product Knowledge: Stay up-to-date on product launches and changes, and assist customers with product information and recommendations.
  • Transaction Processing: Process transactions quickly and accurately, reducing customer wait times and ensuring a seamless checkout experience.
  • Customer Service: Positively resolve customer service-related issues, and escalate further communication to Store Management as needed.
  • Credit and Loyalty Programs: Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
  • Education: High School or Equivalent
  • Experience: 0-2 years of relevant job experience, with a minimum of 6 months of retail experience
  • Technology Skills: Proficient in the use of technology, including iPads and registers
  • Availability: Meets defined availability criteria, including nights, weekends, and non-business hours
  • Physical Requirements: Meets physical requirements of the role
Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associates' health and long-term financial security, including:

  • Medical, Pharmacy, Dental, and Vision Coverage
  • 401(k) and Roth 401(k) with Company Match
  • Merchandise Discount
  • Paid Time Off
  • Parental Leave for New Moms and Dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.


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