Change Manager

2 weeks ago

Atlanta, United States Mavensoft Technologies Full time

Job Title: Change Manager - CRM
Duration: 5 Months (contract)
Location: Atlanta, GA (Hybrid)

Background:
The Client is seeking a Change/Communications Manager for a project to replace its existing CRM application (ServiceNow) with an MS Dynamics solution, facilitated by Accenture. This role will ensure smooth change management and effective communication throughout the CRM Replacement project.

Key Responsibilities:
Change Management:

  • Establish and oversee the change management process, ensuring minimal disruption to IT services and business operations.
  • Evaluate and authorize requests for change (RFCs) to assess business impact and mitigate risks.
  • Coordinate change implementation, logging, prioritizing, and categorizing changes, and manage emergency changes securely.
  • Maintain tracking and reporting systems for changes and produce regular management reports.
  • Work with Configuration Management to update the change management database (CMDB).

Communications Management:
  • Develop and execute comprehensive internal and external communication strategies aligned with the City of Atlanta's objectives.
  • Create high-quality content for various platforms, including press releases, newsletters, blogs, social media, and the city website.
  • Build and maintain relationships with media outlets, manage press inquiries, and seek media opportunities.
  • Implement internal communication plans to keep employees informed and engaged.
  • Prepare and execute crisis communication plans and act as a spokesperson for the city when necessary.
  • Ensure consistent brand messaging and monitor communication metrics to measure effectiveness.
  • Plan and manage communication aspects of city events, including press conferences and community outreach initiatives.

Position Requirements:
Formal Education and Certification:
  • College diploma or university degree in computer science, systems administration, and/or communications.

Knowledge and Experience:
  • ITIL v4 experience, with practitioner certification in change management preferred.
  • Proficiency with change management tools and methodologies (Agile, EDM).
  • Project management experience and understanding of the software development lifecycle.
  • Knowledge of configuration management principles and audit compliance/SOX.
  • Digital marketing experience, including social media and content management systems.
  • 5+ years in a communications role, preferably within a relevant industry/sector.
  • Exceptional writing, editing, and verbal communication skills.
  • Proven track record of successful communication strategies and strong media relations skills.

Personal Attributes:
  • Independent judgment and decision-making skills.
  • Excellent analytical, creative problem-solving, and communication skills.
  • Strong interpersonal, relationship-building, and team collaboration abilities.
  • Highly self-motivated and directed, with experience in a team-oriented environment.
  • Additional Information - Change Management for Systems:

The client requires a three-step change management process for applications/systems:
1. Before installation of new systems/applications, the Client requires approval by the IT Architectural Board (ARB). Vendors must provide two documents before ARB approval.
a. Information Systems Standards Checklist : The ISS Checklist is a form (supplied by Client) that includes technical questions regarding an external vendor's applications/systems. The questions focus on how/whether the application/system would impact the city's network, what data encryption methods are utilized, what portals/ports must be open, etc.
b. Architectural Design Diagram : The Client requires vendors to provide a pictorial depicting the components of the vendor's proposed solution. The diagram should demonstrate how the vendor's application software would connect to the city's network and how users of the software would access the application.
2. Before deployment of new systems/applications to Production, the Client requires approval by the IT Change Approval Board (CAB). A change ticket will be submitted and reviewed by technical resources to ensure that the application/system is ready for Production usage.
3. Changes to application functionality, operational workflow, and/or business procedures must be clearly communicated to all impacted Client departments. Changes that are visible to constituents must be communicated and thoroughly explained well in advance.

Please Apply Online. To learn more about Mavensoft visit us at www.mavensoft.com

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