Front Desk Agent-InterContinental Washington DC-The Wharf

2 months ago

Washington, United States IHG Full time

**Front Desk Agent-InterContinental Washington DC-The Wharf**

**Hotel Brand:** InterContinental Hotels

**Location:** United States, District of Columbia, Washington

**Hotel:** InterContinental - Washington D.C. - The Wharf (WASHC)

**Job number:** R192512

**Share:**

**InterContinental Washington D.C.-The Wharf is the newest addition to the reimagined Wharf neighborhood. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. The Wharf enjoys the most incredible waterfront views of D.C. Modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.**

**Our convenient location means getting here and getting to center city has never been easier. InterContinental Washington D.C.-The Wharf has immediate access to major roadways, is blocks away from public transit stops, and a short five miles away from the Reagan National Airport.**

**For 70 years, the InterContinental Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental Washington DC-The Wharf.**

****Your day to day****

* **Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.**

* **Issue, control and release guest safe-deposit boxes.**

* **Up-sell rooms where possible to maximize hotel revenue.**

* **Answer phones in a prompt and courteous manner.**

* **Welcome guests in a friendly, prompt and professional manner.**

* **Register guests, issue room keys, provide information on hotel services and room location.**

* **Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.**

* **Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.**

* **May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.**

* **Promote team work and quality service through daily communications and coordination with other departments.**

* **Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.**

**This job requires ability to perform the following:**

* **Frequently standing up behind the desk and front office areas**

* **Carrying or lifting items weighing up to 50 pounds**

* **Handling objects, products and computer equipment**

* **Use a keyboard to operate various property management and reservations systems, etc.**

* **May be required to work nights, weekends, and/or holidays.**

****What we need from you****

**Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.**

**At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:**

* **Be charming by being approachable, having confidence and showing respect.**

* **Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership

of getting things done.**

* **Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.**

****What we offer****

**In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability, and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.**

**IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans**

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