Guest Services Clerk

4 weeks ago

Pulaski, United States Hometown Grocers.com Full time

Job Summary:

Job Title: Guest Services Clerk

FLSA Status: Hourly

Reports To: Guest Services Manager

Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.

Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; youll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
  • Responds to guest inquiries regarding offers, promotions, and events
  • Adopts the guidelines established by Hometown Grocers to resolve the complaints from guest
  • Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
  • Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
  • Records details of comments, inquiries, complaints, and actions taken
  • Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
  • Performs guest verifications, processing orders, applications, forms, and requests
  • Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
  • Directs unresolved issues and requests to the appropriate designated resource
  • Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
  • Performs other duties as assigned
  • Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
  • Ability to process information/merchandise through register system
  • Ability to communicate with associates and guests
  • Ability to read, count, and write accurately
  • Ability to operate all equipment necessary to perform the job
  • Knowledge of wide range of goods and services of Festival
  • Ability to deal with multiple projects simultaneously
  • Strong communication, interpersonal, and guest service skills
  • Should have sound practical judgment of priorities
  • Interest in helping and working with guests

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed

WORK SCHEDULE

The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individuals availability.

At Hometown Grocers we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Hometown Grocers believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Front End

  • Guest Services Clerk

    4 weeks ago

    Pulaski, United States Hometown Grocers.com Full time

    Job Summary: Job Title: Guest Services Clerk FLSA Status: Hourly Reports To: Guest Services Manager Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that...

  • Front Desk Clerk

    2 weeks ago

    Pulaski, United States Equity Lifestyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Front Desk Clerk in Pulaski, New York.What you'll do:Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.Your...

  • Deli Clerk I

    2 months ago

    Pulaski, United States Hometown Grocers.com Full time

    Job Summary: Job Title: Deli Clerk FLSA Status: Hourly Reports To: Deli Manager Deli Clerks have the opportunity to improve the breakfast, lunch and dinner tables of our guests by providing a wide variety of delicious meal options. Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Assist guests with locating items on or off the sales floor Receives,...

  • Front Desk Clerk

    2 months ago

    Pulaski, United States Equity LifeStyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Front Desk Clerk in Pulaski, New York. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences. ...

  • Front Desk Clerk

    2 weeks ago

    Pulaski, United States Equity Lifestyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Front Desk Clerk in Pulaski, New York.What you'll do:Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences.Your...

  • General Merchandise Clerk>

    3 months ago

    Pulaski, United States Tops Friendly Markets Full time

    Tops Friendly Markets - 3830 Rome Road - [Retail Associate / Stocker / Team Member / FT & flexible PT schedules available] - As a General Merchandise Clerk @ Tops, you'll: Provide friendly and attentive customer service; Maintain proper shelf, case and display conditions, including stocking, cleaning, straightening, and rotating product; Ensure safe and...

  • Meat Assistant

    3 days ago

    Pulaski, Virginia, United States Food City Full time

    **Job Summary**As a Meat Clerk at Food City, you will play a vital role in ensuring the smooth operation of our meat department. Your primary responsibilities will include:Rotating and stocking perishable products to maintain a clean and organized store environment.Packaging and wrapping various cuts, salads, and other products to meet customer...

  • Worker-Food Service PRN

    3 months ago

    Pulaski, United States Southern Tennessee Regional Health System - Pulaski Full time

    Worker-Food Service PRN-7415-3053Southern Tennessee Regional Health System - Pulaski Description Works under supervision in the preparation, distribution of meals, in addition supports the sanitation functions in support of the assigned food service area. Essential Functions Assists with preparing food and beverages for distribution to patients,...

  • Meat and Seafood Sales Associate

    3 days ago

    Pulaski, New York, United States Tops Friendly Markets Full time

    About the Role:We are seeking a highly motivated and customer-focused Meat and Seafood Clerk to join our team at Tops Friendly Markets. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our meat and seafood products are displayed and...

  • Retail Bakery

    4 weeks ago

    Pulaski, United States Kwik Trip Inc Full time

    Already a Kwik Trip Coworker?  Follow this link to apply:  myapps.kwiktrip.com Location: Kwik Trip 946 Minimum Starting Pay: $15.00  +$3/hr 3rd Shift PremiumShift: Overnights Retail Bakery Coworker: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Retail Bakery coworkers support the...

  • Assistant Restaurant Manager

    2 months ago

    Pulaski, United States Dunkin' Full time

    Description Job Summary We are seeking positive, experienced individuals to join our team. Assistant Store Managers are responsible for supporting the Store Manager in performing the daily operations of the restaurant in accordance with brand and franchise standards, engaging with guests and employees and assuming responsibility for the restaurant in the...

  • Shift Leader

    2 months ago

    Pulaski, United States Dunkin' Full time

    Description Job Summary: We are seeking positive, experienced individuals to join our team. Shift Leaders are responsible for supporting management in performing the daily operations of the restaurant in accordance with brand and franchise standards, engaging with guests and employees, assuming responsibility for the restaurant as required to provide...

  • Shift Leader

    2 weeks ago

    Pulaski, United States Dunkin' Full time

    Description Job Summary: We are seeking positive, experienced individuals to join our team. Shift Leaders are responsible for supporting management in performing the daily operations of the restaurant in accordance with brand and franchise standards, engaging with guests and employees, assuming responsibility for the restaurant as required to provide...

  • Regional Operations Leader

    2 weeks ago

    Pulaski, Tennessee, United States Dunkin' Full time

    We are looking for a motivated and seasoned professional to take on the role of District Manager. The District Manager will oversee the performance of multiple restaurant locations, ensuring adherence to brand and franchise standards while fostering a positive environment for both guests and team members. Key Responsibilities: Oversee daily operations across...

  • Cook

    2 months ago

    Pulaski, United States MMI Hospitality Group Full time

    Job DescriptionJob DescriptionIf you thrive in a fast-paced environment, MMI Dining Systems at University of Tennessee Southern has an opportunity that could be for you.  As the Cook, you will be responsible for providing guest satisfaction by ensuring that all food is cooked properly and timely.  If you are dedicated to providing an outstanding dining...

  • Cook

    2 months ago

    Pulaski, United States MMI Hospitality Group Full time

    If you thrive in a fast-paced environment, MMI Dining Systems at University of Tennessee Southern has an opportunity that could be for you. As the Cook, you will be responsible for providing guest satisfaction by ensuring that all food is cooked properly and timely. If you are dedicated to providing an outstanding dining experience for our guests, this could...

  • Coffee Shop Supervisor

    2 months ago

    Pulaski, United States MMI Hospitality Group Full time

    Job DescriptionJob DescriptionMMI Dining Systems at the University of Tennessee Southern is looking for a Coffee Shop Supervisor to prepare and serve hot and cold beverages including various types of coffee and tea. If you are interested in educating customers on the drink menu including making recommendations based upon the guest preferences and know how...

  • Activities

    4 months ago

    Pulaski, United States Equity Lifestyle Properties Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of Activities in Pulaski, New York.What you'll do:The Activities Assistant helps to plan and implement weekly resort activities and events. Activity Assistants provides exceptional customer...

  • District Manager

    2 months ago

    Pulaski, United States Dunkin' Full time

    Description We are seeking a positive, experienced individual to join our management team. District Managers are responsible for directing the operations of the restaurants in their district, in accordance with brand and franchise standards, remaining engaged with guests and employees to continually improve upon and maintain the overall success of their...

  • District Manager

    2 weeks ago

    Pulaski, United States Dunkin' Full time

    Description We are seeking a positive, experienced individual to join our management team. District Managers are responsible for directing the operations of the restaurants in their district, in accordance with brand and franchise standards, remaining engaged with guests and employees to continually improve upon and maintain the overall success of their...