Current jobs related to Customer Service Representative - New York - F. Schumacher
-
Customer Service Representative
3 days ago
New York, New York, United States Customer Service Open House Full timeJob DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team at the Customer Service Open House. As a Counter Service Associate, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Take food orders and serve food over the...
-
Customer Service Representative
3 weeks ago
New York, United States Customer Labs Full timeNeed help in your climate job search? Dive deep into climate with Terra.do’s 12-week climate bootcamp course. Waste Connections number of job openings over time by month Number of job openings ClimateTechList is the web's largest aggregator of climate, clean tech, renewable energy & green jobs. Contact us if you'd like to use partner or use our current or...
-
Customer Service Representative
3 days ago
New York, New York, United States 61st Street Service Corp Full timeJob Summary:We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at 61st Street Service Corporation. As a key member of our front desk team, you will be responsible for expediting patient flow, meeting and greeting patients, and providing exceptional customer service.Responsibilities:Obtain and verify patient...
-
New York, United States Catholic Health Service Full time**Single Business Office, Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** PFS **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6035557 Catholic Health is an integrated health care delivery system with some of the region's finest...
-
Customer Service Representative
2 weeks ago
New York, United States Fine Line Vision Full time $45,000 - $55,000Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our office. Our Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...
-
Customer Service Representative
1 week ago
New York, United States Fine Line Vision Full time $45,000 - $55,000Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at our office. Our Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a...
-
Customer Service Representative
2 months ago
New York, United States Vision Security Full timeCustomer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...
-
Customer Service Representative
2 weeks ago
New York, United States Vision Security Full timeCustomer service representatives interact with customers to provide information in response to inquires about products and services. They also handle and resolve customer's complaints. Some customer service representatives assist individuals interested in opening accounts for various utilities such as electricity and gas, or for communication services such...
-
Customer Service Representative
2 months ago
New York, United States Vaco Los Angeles Full timeCustomer Service Representative in New York, NY at Vaco **Location:** **Experience:** Not Specified **Job Description** **Attention all Customer Service Representative's, apply now! If you have 2+ years supporting customers and providing solutions, APPLY NOW!** We are hiring a customer service representative to manage customer queries and complaints. You...
-
Customer Service Representative
3 months ago
New York, United States Liberty Management Full timeJob DescriptionJob DescriptionLiberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will:Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packagesBecome an expert on the program by...
-
Customer Service Representative
3 months ago
New York, United States Liberty Management Full timeLiberty Consulting and Management is seeking to expand its Customer Service Representative team in the local Manhattan area. As a Customer Service Representative, you will: Follow up directly with customers to provide them insight on service, promotions, sales, and telecommunication packages Become an expert on the program by attending daily client...
-
Customer Service Representative
4 weeks ago
New York, New York, United States Anchor International Full timeCUSTOMER SERVICE REPRESENTATIVE Anchor International is a competitive sales & marketing firm located in New York City.Our company is currently seeking competitive customer service representatives to join our team.This is a role that focuses on customer acquisition and ensuring our current business customers have the right products and services.Customer...
-
Insurance Follow-up
3 months ago
New York, United States Catholic Health Service Full time**Insurance Follow-up & Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** Billing/Follow up **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6041619 Under the direction of the Physician Revenue Realization Manager, the Insurance...
-
Customer Service Representative
2 weeks ago
New York, United States Apple Bank for Savings Full timeFulfill customer service needs by resolving service-related issues efficiently by providing an excellent customer experience during all interactions; meet customer expectations in terms of accuracy. Establish, retain, and deepen relationships with po Customer Service Representative, Customer Service, Customer Experience, Representative, Operations, Skills,...
-
Customer Service Representative
1 week ago
New York, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a leading eCommerce company renowned for its dedication to...
-
Customer Service Representative
3 weeks ago
New York, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a leading eCommerce company renowned for its dedication to...
-
Customer Service Representative
2 months ago
New York, United States Ridepanda Full time**Customer Service Representative** * New York City, NY - Remote OK * Part-Time * Operations * Customer Service Representative **About the Role** We are looking for customer service representatives (part-time and full-time) to help manage the pre-sales and post-sales customer experience for the company. We pride ourselves as a service company and are...
-
Customer Service Representative
3 months ago
New York, United States Chobani Full time**Customer Service Representative** **Location:** Remote, NY **Summary** The Customer Service Representative engaging with our customers buyers as the first line of support for receiving and entering customer orders. Through email and phone calls, the customer service representative interfaces with our customers and sales teams to confirm order receipt,...
-
Customer Service Representative
2 months ago
New York, United States sulekha.co.uk Full timeCustomer Service Representative Jobs in Great Neck, NY *Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job Role**Work Experience***0 - 0 Years** *Job...
-
Customer Service Representative
7 days ago
New York, United States Stilla Technologies inc Full timeJob DescriptionJob DescriptionWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner. Your goal will be to ensure customer...
Customer Service Representative
1 month ago
F. Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers "celebrate the feeling of home". Schumacher designs and produces some of the most beautiful fabrics, wallcoverings, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what's come before, a drive to make our products with enormous care and attention to detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally.
About The Role:
We are looking for a customer-oriented service representative. This role will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The goal of this team is to ensure excellent service standards, provide efficient and accurate responses to customer inquiries and maintain high customer satisfaction.
We are hiring customer service representatives who are genuinely excited to help customers. This role is great for someone who loves to talk and understands the value of good communication skills. Problem-solving is an important piece of this team and requires us to be confident in troubleshooting and investigating if there is not enough information to answer customer questions or resolve complaints.
Job Responsibilities:
- Manage a large volume of incoming phone calls, emails, and chats within set standard level agreements.
- Process customer return and claim requests in a timely and efficient manner, adhering to company policies and procedures.
- Communicate with customers via phone, email, and chat to guide them through questions and inquiries.
- Handle customer complaints with empathy and professionalism, turning negative experiences into positive outcomes.
- Communicate with internal customers to resolve issues.
- Collaborate with customers, Sales, & other support departments to implement order pattern optimizations & efficiencies.
- Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
- Work cross-departmentally to ensure you are providing accurate, up-to-date information.
- Advocate for Schumacher clients by tracking and reporting shortcomings in current customer experience to various teams across the organization.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Meet personal/customer service team sales targets and call handling quotas.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
- Have baseline knowledge of all Schumacher products, offerings, and services.
- Support AUS order processing.
- Review and process trade applications.
- Update and maintain customer records.
This is Hybrid Role, and you will be based Onsite 4 Days Week in our beautiful NYC Corporate Headquarters.
Job Qualifications:
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- A people person with a passion for providing a best-in-class customer experience
- Excellent verbal and written communication skills
- High level of ownership, accountability, and initiative
- Ability to multitask and change direction based on business needs
- Forward-thinking-our team is always growing and evolving
- Composed, professional, and an adept problem solver
- Proficiency in MS Office (including Excel, Outlook, and Word)
- Prior experience in a customer service capacity
Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.
Wealth Benefits:
- Competitive Salary
- Corporate Annual Profit Sharing
- 401K Plan
- Dental Coverage
- Medical Coverage
- Prescription Drug Plan
- Vision Coverage
- Health Savings Account (HSA)
- TELADOC
- 25 Days Paid Time Off (PTO)
- 10 Company Holidays
- Bereavement Leave
- Life Insurance
- Flexible Spending Accounts (FSA)
- AFLAC Plans (Accident and Critical Illness Plans)
- Pet Insurance
- Short-Term Disability (STD)
- Long Term Disability (LTD)
- Parental Medical Leave
- Child Bonding Leave
- Employee Discount
F. Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
