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Customer Care Specialist

2 months ago

Houghton, United States Unite UP dba unite Mental Health & Wellness Full time

Unite UP dba unite Mental Health & Wellness Customer Care Specialist Houghton , Michigan Apply Now Job Title: Customer Care Specialist -- Behavioral Health Practice -- Part or Full Time About Us: uniteMental Health & Wellness is a newly established behavioral health practice dedicated to providing comprehensive mental health services to individuals, families, and communities. We are committed to fostering a supportive and compassionate environment where patients can receive the care they need to thrive. Position Overview: We are seeking a compassionate and empathetic Customer Care Specialist to join our growing team. As the first point of contact for our practice, you will play a crucial role in providing exceptional customer service and administrative support to our patients. Responsibilities: Greet patients warmly and assist with check-in procedures Schedule appointments and manage appointment calendars Answer phone calls and respond to inquiries promptly and professionally Verify insurance information and process payments Maintain patient records accurately and confidentially Collaborate with healthcare providers and support staff to ensure seamless patient experiences Provide compassionate support and guidance to patients navigating the healthcare system Requirements: High school diploma or equivalent; associate's degree preferred Previous experience in a healthcare or customer service setting preferred Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in basic computer skills and medical office software Empathy and compassion for individuals seeking mental health services Ability to maintain confidentiality and handle sensitive information with discretion Competitive hourly wage commensurate with experience Opportunities for professional development and growth Supportive and collaborative work environment dedicated to employee well-being and growth. *How to Apply:* Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and interest in the position. Submissions should be emailed to . We thank all applicants for their interest; however, only those selected for an interview will be contacted. #J-18808-Ljbffr