Customer Service Rep

1 month ago


Norcross, United States Trinity Industries Full time
RSI, recently acquired by Trinity Industries, Inc is hiring a Customer Service Representative for our Doraville, GA location.

This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.

1.Customer Service, intake of BOLs, and commodities being delivered or transferred

2.Fulfill daily workload and tasks delegated by manager/cross-train as necessary

3.Enforces safety policies and procedures with other employees and visitors to the facility

4.Updating and maintaining customer databases

5.Monitoring and ordering customer inventory

6.Maintaining filing systems

7.Maintain and communicate customer inventory information

8.Compiling records of office duties and activities

9.Handling inquiries and incoming customer work order requests

10.Reviewing files and records to answer customer requests for information

11.Checking and distributing documents and correspondence

12.Photocopying, scanning, faxing, and sending emails

13.Organizing and scheduling customer work orders

14.Interacts with customers, railroad crews, and visitors

15.Answer phones for the facility

16.Utilizing an inventory tracking system

17. Performs all other duties as assigned.

Education & Experience:
  • High school diploma or GED equivalent
  • Valid Driver License
  • Five (5) + years of experience in an Office setting, railyard preferred
Other Knowledge, Skills & Abilities:
  • Ability to understand and follow operating procedures and policies
  • Proficient computer skills with Excel, Microsoft Word, and Outlook
  • Knowledge of office and business practices, equipment, and procedures
  • Good conflict resolution skills
  • Able to pay close attention to details and identify and correct mistakes
  • Must possess good organizational skills
  • Ability to perform work safely and productively
Core Competencies:
  • Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
  • Interpersonal: Ability to develop and maintain relationships with others and adapt to a situation appropriately.
  • Organized: Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
  • Oral Communication: Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
  • Task Completion: Ability to complete assigned tasks accurately and efficiently, following set procedures and following up when necessary.

Environmental Conditions:

Office Environment: Work in trailer or building on Rail Road Terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.

  • Norcross, United States Global Channel Management Full time

    About the job Optical Customer Service Rep Optical Customer Service Rep needs 3+ years experience Optical Customer Service Rep requires: Must have optical experience High school Telephone/Email Etiquette Active Listening Familiarity with electronic communication methods such as email, instant messaging and chat services Optical Customer Service Rep duties:...

  • Eye Care Customer Rep

    4 months ago


    Norcross, United States Global Channel Management Full time

    About the job Eye Care Customer Rep Eye Care Customer Rep needs 1+ years experience Eye Care Customer Rep requires: Optical or eye care customer service experience Phones Training in eye care customer service MS Office Electronic communication Eye Care Customer Rep duties: Prioritize and problem solve customer issues and concerns. Manage customer late...

  • Customer Service Rep

    6 months ago


    Norcross, United States CabinetCorp Full time $40,000 - $60,000

    About the JobCabinet Customer Service Rep.Job Description:We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely...

  • Customer Service Rep

    2 months ago


    Norcross, United States TrinityRail Full time

    RSI, recently acquired by Trinity Industries, Inc is hiring a Customer Service Representative for our Doraville, GA location. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions. 1. Customer Service, intake of BOLs, and commodities being delivered or transferred...


  • Norcross, Georgia, United States Global Channel Management Full time

    About the JobAs an Eye Care Customer Rep with Global Channel Management, you will be responsible for providing exceptional customer service to our clients in the optical industry.Requirements1+ years of experience in optical or eye care customer serviceProficiency in MS Office and electronic communicationStrong problem-solving skills and ability to...


  • Norcross, United States Transdev Full time

    Description The CSR (Customer Service Representative) responds to inquiries regarding our bus services, trip planning, and route/schedule changes, and investigates, resolves, documents, and responds promptly to basic customer complaints, providing positive feedback in accordance with company policies and procedures. This is a PART-TIME position located near...


  • Norcross, United States Transdev Full time

    Description The CSR (Customer Service Representative) responds to inquiries regarding our bus services, trip planning, and route/schedule changes, and investigates, resolves, documents, and responds promptly to basic customer complaints, providing positive feedback in accordance with company policies and procedures. This is a FULL-TIME position located near...


  • Norcross, United States Domino's Pizza LLC Full time

    Company Description Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert or an inside position and that could be you too!! You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible...


  • Norcross, United States CabinetCorp Full time $48,000 - $60,000

    About Us:At CabinetCorp, we are dedicated to providing exceptional cabinetry solutions to homeowners, contractors, and design professionals. As a leader in the cabinet industry, we pride ourselves on delivering top-quality products and outstanding customer service. We are currently seeking a motivated and experienced Customer Service Manager to join our team...


  • Norcross, United States Global Channel Management Full time

    About the job Customer service specialist Customer Service Specialist needs 1+ years experience Customer Service Specialist requires: High school , GED Great communicator Familiarity with electronic communication methods such as email, instant messaging and chat services Customer Service Specialist duties: Manage customer late lists, moving late jobs...


  • Norcross, Georgia, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience for our customers.Key Responsibilities:Provide exceptional customer...


  • Norcross, Georgia, United States Spoke Custom Products LLC Full time

    Job Title: Customer Service RepresentativeJob Summary:The Customer Service Representative will be responsible for ensuring customer satisfaction and retention by providing exceptional customer service, resolving customer issues, and promoting product adoption.Key Responsibilities:Build strong relationships with customers to understand their needs and...


  • Norcross, United States HYUNDAI L&C USA Full time

    Position Type: Full-timeTitle: Customer Service Representative Location: Atlanta, GAJob Category: Customer ServiceAbout Us: Hyundai L&C USA is a leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials. Job Summary: The Customer Service Representative ensures delivery of excellent...


  • Norcross, Georgia, United States SMART COMMUNICATIONS 1 LLC Full time

    At Smart Communications 1 LLC, we're seeking a highly motivated and bilingual (Spanish & English) Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering phone calls, directing customers, and providing guidance on our products and services. If you're a driven individual with excellent...


  • Norcross, Georgia, United States CabinetCorp Full time

    About the JobAs a Customer Service Liaison for CabinetCorp, you will serve as a key point of contact for our customers, providing timely and effective support to drive customer satisfaction. Your excellent communication skills and ability to empathize with customers will be essential in resolving issues and building trust with our clients.Responsibilities...


  • Norcross, United States TireHub, LLC Full time

    Job DescriptionJob DescriptionThe Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated...


  • Norcross, United States Syntricate Technologies Full time

    Greetings! Hope you are doing good! I came across your profile on our resume database and wanted to reach out regarding a Job opportunity. If interested please reply with your updated resume, contact details, and the best time to discuss the opportunity. Additional Job Details: Location : Norcross/GA Job ID : 14355414 Job Title : Customer Service Specialist...


  • Norcross, United States WestRock Full time

    Information Job ID ATR 45915 Posting Job Title Customer Service Representative Locations GA Norcross Container Employment Type Full Time Date Posted 25-Oct-2024 Relocation Support No Description & Requirements Smurfit Westrock (NYSE:SW) is a global l Customer Service Representative, Customer Service, Representative, Retail, Service


  • Norcross, Georgia, United States Hyundai L&C USA LLC Full time

    Job DescriptionHyundai L&C USA LLC is seeking a skilled Customer Service Representative to ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.This role will be the first point of customer contact for general inquiries like pricing, products,...


  • Norcross, Georgia, United States WestRock Full time

    Job Summary:As a Customer Service Liaison at Smurfit Westrock, you will play a critical role in representing the company to customers and serving as a liaison between customers, sales, and operations teams. This position requires strong communication and problem-solving skills to effectively manage customer relationships and resolve issues.Key...