Senior Solutions Consultant

2 weeks ago

West Columbia, United States Alvaria, Inc. Full time

Senior Solutions Consultant - Bilingual (German and English)

Full Time

IC - NonManager

NL 3 days ago

Requisition ID: 14539 Salary Range:

€93,000.00 To 98,000.00 Annually Senior Solutions Consultant - Bilingual (German and English) From the merger of two leaders in the

CX

space, ASPECT Software and Noble Systems, comes

ALVARIA.

A new global force delivering leading edge

Customer Experience

and

Workforce Engagement

software as well as cloud services technology solutions for enterprise

Contact Centers.

We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions. Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment. MAKE A DEFFERENCE Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve. GENERAL SCOPE & SUMMARY Solutions Consultants accelerate the sales cycle and initiate the implementation cycle and are the primary technical resource for the field sales force. Solutions Consultants are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our solutions. The Solutions Consultant (SC) must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical areas of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle with both the internal teams and the customer/prospect. PRIMARY ROLE & RESPONSIBILITIES Responsible for development and delivery of solution demonstrations. Responsible for representing the solution to customers/prospects and at field events such as conferences, seminars, Alvaria User Groups etc. Facilitating Discovery sessions with customer/prospects in conjunction with field sales force. Able to respond to functional and technical elements of RFIs/RFPs. Responsible for designing and documenting the architecture/solution proposed. Ability to articulate and defend solutions needed. Responsible for transitioning the project to implementation teams along with field sales force. Able to convey customer requirements to Product Management/ Sales Technical Services teams. Able to travel throughout sales territory. Qualifications SPECIALIZED KNOWLEDGE & SKILLS High level of expertise in Alvaria and competitive products and services in the Contact Center industry. Ability to collaborate effectively with the Product Management, Development and Professional Services organization for the enhancement and customization of all aspects of our voice and digital channel solutions. Deep understanding of API integrations for contact center and CRM platforms. Experience in AI-enablement of enterprise applications. Experience working with Cloud or SaaS platforms. Proficiency in Cloud technologies including AWS, GCP and/or Azure architectures and services. Proficiency operating both in a direct sales and partner-based business models. Ability to communicate complex information to customers/prospects. Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships . Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Ability to use professional concepts in developing approaches in the solution of critical problems and broad design issues. Acts independently to determine methods and procedures on new assignments and may provide guidance to lower level personnel. Capability to work on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables. Ability to provide solutions that are highly creative and to exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results. Skills required to work on problems that have long term impact on success of organization. JOB REQUIREMENTS • Proficiency in both German and English languages is preferred. • Minimum of 10 years of experience in Solutions Consulting/Sales Engineering within the Contact Center industry. • Bachelor's degree in a relevant field is required. • Successful completion of a background check may be necessary. • Physical requirements include prolonged periods of sitting. • Willingness and ability to travel as needed.

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