Customer Service Representative

1 month ago

Ashburn, United States Institute for Building Technology and Safety Full time

Responsibilities:

Customer Service Representative must have above average interpersonal skills and be able to work in a fast-paced production environment. Customer Service Representative assists other team members in successful delivery of the certification for manufactured housing. They are responsible for supporting delivery process on time by ensuring outstanding customer service and timely data and document collection, per the guidelines established for the Data Services department.

This is an In-Office Position in our Ashburn, VA headquarters office. This is NOT a hybrid or remote position.

Customer Service Representative must be customer service oriented, career-minded, and be able to work in a fast-paced production environment. The position involves data management, customer service and basic accounting.

  • Answering call center calls, processing requests, and working with the customers to resolve issues and answer queries.
  • Maintaining records and databases.
  • Running database searches, performing quality assurance, and reviewing images.
  • Managing and maintaining office supplies.
  • Timely responding to incoming emails.
  • Organize incoming and outgoing mail.
  • Preparing reports.
  • Handling time-sensitive process and sensitive material.
  • Ensuring accurate data entry.
  • Maintaining the highest levels of customer care while demonstrating a friendly and cooperative attitude.
  • Demonstrating flexibility in satisfying customer demands in a high volume, production environment.
  • Document scanning and indexing.
  • Document printing and mailing.
  • Maintaining publications inventories.
  • Taking directions from supervisor.
  • Participating in cross-training.
  • Ensure reliable attendance and punctuality while supporting Data Services team.

Performing other tasks as assigned.

Qualifications:
  • College education, or
  • 2 years experience in office environment, preferably in customer service roles.

Personal Qualities
IBTS places a high value on certain personal traits that work toward creating a positive,
professional, and supportive work environment, which is essential for working together and
achieving success. We believe how you achieve your results is as important as what you
achieve. The following highlights the personal traits key for success within the organization.

  • Strong Work Ethic
  • Teachable/Continuous Learner
  • Reliable/Dependable
  • Collaborative/Team Contributor
Physical Demands:
  • Ability to lift 15-20lb boxes.


Company Overview:

Bring your passion, expertise, and experience to IBTS, where we appreciate and are committed to our employees. We offer outstanding benefits, growth opportunities, and work hard to maintain a culture that values our employees.

The Institute for Building Technology and Safety (IBTS) is a 501(c) (3) non-profit organization established to provide unbiased professional building code compliance services, while enhancing the communities in which we work. At IBTS, our mission is to deliver quality services to meet the challenges of governance at all levels while enhancing public safety, economic development, and the general welfare of the community. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, as well as Compliance and Risk Monitoring.

IBTS is headquartered in Ashburn, VA, with additional offices in Louisiana, Missouri, New York, Oklahoma, North Carolina, Texas, Puerto Rico, and Washington, DC.

We are committed to building a community of experts with diverse backgrounds, disciplines, and perspectives who are passionate about our mission. IBTS is proud to be an Equal Opportunity and Affirmative Action Employer that maintains a diverse and inclusive workforce. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability or sexual orientation. This opportunity is open to Section S3 Residents. Veterans and individuals with disabilities are encouraged to apply.

Explore the opportunities

  • Customer Service Representative

    3 weeks ago

    Ashburn, United States iFLY World Full time

    ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO002917 Showing 1 location **Job Details** **Description** **Customer Service Representative** Our mission is to deliver the dream of flight! Learn about iFLYs Indoor Skydiving. iFLY is a global company with 33 U.S. locations. This is an exciting...

  • Customer Service Representative

    3 weeks ago

    Ashburn, United States iFLY World Full time

    ** Customer Service Representative / Front Desk** **Job Category****:** Operations **Requisition Number****:** CUSTO002917 Showing 1 location **Job Details** **Description** **Customer Service Representative / Front Desk** Our mission is to deliver the dream of flight! Learn about iFLYs Indoor Skydiving. iFLY is a global company with 33 U.S. locations. This...

  • Customer Service Representative

    3 weeks ago

    Ashburn, United States iFLY World Full time

    ** Customer Service Representative (Up to $20/hr.)** **Job Category****:** Operations **Requisition Number****:** CUSTO02792 Showing 1 location **Job Details** **Description** Customer Service Representative (Up to $20/hr.) Our mission is to deliver the dream of flight! Learn about iFLYs Indoor Skydiving. iFLY is a global company with 33 U.S. locations. This...

  • Field Service Representative

    2 days ago

    Ashburn, United States Schneider Electric USA, Inc Full time

    Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a...

  • Field Service Representative

    4 days ago

    Ashburn, Virginia, United States Schneider Electric USA, Inc Full time

    Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of...

  • Customer Care Representative

    3 weeks ago

    Ashburn, United States Tri Pointe Homes Holdings, Inc. Full time

    Overview: Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team. Tri Pointe Homes DC Metro is looking for an experienced,...

  • Customer Service Delivery Advocate

    3 weeks ago

    Ashburn, United States Carvana Full time

    We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...

  • Client Service Representative

    2 months ago

    Ashburn, United States VCA Animal Hospitals Full time

    JOIN OUR FAMILY Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you VCA Alexandria Animal Hospital is seeking a Client Service Representative to join our one-of-a-kind growing 14-doctor practice Our hospital has been serving the...

  • Client Service Representative/Reception

    4 weeks ago

    Ashburn, United States VetEvolve VA LLC Full time

    Have you worked in the customer service industry, and are looking to pair this experience with something you love? Do you desire to be a part of a team committed to helping our 4 legged friends? Are you looking for a job that values a positive work environment, supportive management team, and advocates for continued education and personal growth? If YES,...

  • Client Service Representative/Reception

    1 month ago

    Ashburn, United States VetEvolve VA LLC Full time

    Have you worked in the customer service industry, and are looking to pair this experience with something you love? Do you desire to be a part of a team committed to helping our 4 legged friends? Are you looking for a job that values a positive work environment, supportive management team, and advocates for continued education and personal growth? If YES,...

  • Client Service Representative/Reception

    2 months ago

    Ashburn, United States VetEvolve Full time

    Job DescriptionJob DescriptionDescription:Have you worked in the customer service industry, and are looking to pair this experience with something you love? Do you desire to be a part of a team committed to helping our 4 legged friends? Are you looking for a job that values a positive work environment, supportive management team, and advocates for continued...

  • Client Services Representative

    2 weeks ago

    Ashburn, United States Excel Group Full time

    Job DescriptionJob DescriptionSalary: $19Remote or hybrid is not an option for this role.At Excel Courier, we are committed to excellence fueled by a culture of development, growth and appreciation for our dedicated team members. Join us serving the Mid-Atlantic region providing high-touch time-critical delivery solutions.  If you possess excellent...

  • Bilingual Customer Service Specialist

    5 days ago

    Ashburn, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Financial Services Representative

    3 weeks ago

    Ashburn, United States Fidelity Investments Full time

    Job Description: Financial Consultant If you no longer want to spend your time on sourcing new clients and would rather have the time to deepen relationships and create complex financial plans, then join a team that is a stable industry leader. Fidelity provides a business model with an existing client base and institutional feeders of business that is...

  • Golf Simulator Customer Service Associate

    3 weeks ago

    Ashburn, United States X-Golf Ashburn Full time

    Job DescriptionJob DescriptionGet ready to swing into action at X-Golf Ashburn! We're on the hunt for energetic individuals to join us as part-time Golf Simulator Customer Service Associates. Located in Ashburn, VA, we're offering $19 per hour plus tips. We also offer great benefits such as:Access to golf and putting simulators at a discounted or...

  • Customer Relations Representative

    4 weeks ago

    Ashburn, United States Lauren Lee - State Farm Agent Full time

    Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow...

  • Customer Relations Representative

    3 months ago

    Ashburn, United States Lauren Lee - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Pharmaceutical Field Sales Representative

    6 days ago

    Ashburn, United States Inizio Engage Full time

    Inizio Engage is building a nationwide team of field based Pharmaceutical Sales Representatives. This is an excellent entry-level role into the healthcare and pharmaceutical industries. The team will be dedicated to providing services to Inizio’s client, Pfizer.The main objective of the Field Pharmaceutical Sales Representatives position is to increase...

  • Financial Representative

    2 months ago

    Ashburn, United States Fidelity Investments Full time

    Job Description: Financial Representative We believe that as a Financial Representative, you make a key impact on the branch atmosphere, as the official face of Fidelity. Through integrity and honesty, we know you will inspire client dedication and engagement to develop long-lasting positive relationships with Fidelity. The Expertise We’re Looking For ...

  • Business Development Representative

    2 weeks ago

    Ashburn, United States Enabled Energy Inc Full time

    Job Summary: Enabled Energy is a prominent consulting and general contractor specializing in retrofitting cutting-edge data centers across United States and Canada. We are dedicated to "Making Data Centers Better". We deliver state-of-the-art infrastructure and services to meet the ever-evolving demands of our clients. As we continue to expand our...