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Housekeeping Lead
2 months ago
Kripalu Center for Yoga and Health - Housekeeping Lead (FT)
Location: Stockbridge, Massachusetts
Position Summary: The Team Lead of Housekeeping ensures that the Housekeeping team is maintaining the cleanliness of guest rooms, public areas, and staff areas across each of Kripalu's buildings. Perform cleaning and stocking of guest rooms and common areas of the organization in a timely, efficient, and cost-effective manner. Ensure the achievement of cleanliness, décor, and beauty standards within all Kripalu facilities. Serves as a member of the Housekeeping Management Team.
Accountabilities:
Team Lead serves as the direct report for all of the room attendants and housepersons, upholding the standards laid out by Housekeeping Management Team and ensuring compliance in each area of the building.
Serves as a liaison between departments, carrying a radio to stay in contact with the Guest Services Team, Campus Safety Team, and Facilities Team.
From time to time, will assign daily tasks to each member of the team, inspecting their work, and documenting the day's tasks in pre-developed documentation created by Housekeeping Management Team.
Will work to familiarize themselves with Resort Suite and other computer-oriented operating systems.
Will report directly to Housekeeping Supervisor, Assistant Manager, and Associate Director of Operations and Rooms to maintain synchronicity across levels of management to ensure a consistent product for Kripalu's guests.
Clean, prepare, detail, and maintain all public areas of Kripalu including public restrooms, program rooms, lobby areas, fitness centers, entrances, luggage rooms, tech lounges, and other defined guest spaces.
Clean, prepare, and detail all areas of our guest rooms including bathrooms, making beds, and vacuuming.
Clean and detail the dormitories including making bunk beds.
Pick up and dispose of trash and recycling in a defined manner.
Vacuum and dust public areas.
Perform duties in accordance with defined safety standards, MA Health and Safety Guidelines, and Close Personal Contact Services standards.
Perform duties in a manner that ensures guest security, privacy, and confidentiality.
Report any damage or missing supplies in guest rooms, public bathrooms, or common areas to supervisor.
Prepare cleaning carts and stock closets.
Assist with cleaning public bathrooms; clean and sanitize toilets, sinks, walls, and floors, re-stocking supplies.
Perform all other duties and special projects as assigned by management.
Supports the Kripalu team and other departments in ensuring the best overall guest experience possible.
Essential Skills and Experience:
Demonstrated ability to achieve quality and productivity standards.
Demonstrated ability to work well and effectively with others.
No chemical sensitivity; able to use all Housekeeping cleaning products.
Ability to work on feet and walk long distances for extended periods of time.
Ability to understand basic instruction in English with a desire to learn more.
Minimal Qualifications:
Preferred experience in housekeeping or other service-oriented occupation.
Valued but Not Essential Skills and Experience:
Prior non-profit experience.
Please note that Kripalu does not provide housing facilities for its staff members. Employees are responsible for arranging their own accommodations while working at the organization.
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