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Customer Service Representative

3 months ago

Denver, United States Joint Knowledge Marketing Full time

Joint Knowledge Marketing delivers home run results to a variety of clients that want to cast a wide net and increase their market reach. Due to new client contracts, we are tasked with creating and executing leading customer service and sales campaigns.

Joint Knowledge Marketing team delivers communication-focused customer service and sales solutions to our customers. We do the work of reaching your audience to alleviate your advertising-related stress. Our team has the collective talent to craft a dynamic direct business strategy from start to finish. Our customer service and sales campaigns are envied for their rapid customer conversion rates. With experience working for brands of all sizes, we scale our model to exceed our client’s needs.

Customer Service Representative Responsibilities:

  • Build relationships with customers by providing professional support to close quality sales
  • Proficient in product knowledge to answer customer questions thoroughly
  • Emphasize the features of products to highlight how they solve customer issues
  • Inform customers of the details and specifications regarding their order details, the installation process, and billing cycle
  • Work closely with sales executives to execute customer service and sales strategies in accordance with the client’s requirements
  • Assist our customer service and sales team in exceeding weekly and monthly goals