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Member Support Specialist

1 month ago

Great Falls, Montana, United States Sam's Club Full time

Sam's Club is seeking a Member Support Specialist to join our team. As a key member of our operations staff, you will play a critical role in ensuring that our members receive exceptional service and support throughout their shopping experience.

Responsibilities:
  • Provide excellent customer service to members across the club
  • Maintain a positive attitude by smiling, greeting and thanking members
  • Assist members with their purchases and resolve any issues or concerns they may have
  • Ensure that the cart attendant area is clean, neat and organized at all times

In addition to providing exceptional customer service, you will also be responsible for maintaining the safety of the facility according to company policies and procedures. This includes conducting safety sweeps, following procedures for handling merchandise and correcting and reporting unsafe situations to facility management.

What You Will Do:
  • Provide exceptional customer service to members across the club as needed, answering any questions they may have
  • Maintaining a clean, neat, and member-ready area
  • Ensuring club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed;

If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, then we encourage you to apply for this exciting opportunity