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Customer Service Representative

2 months ago


West Palm Beach, United States Signature TECHNICAir Full time

Job ID: 9383 Date Posted: 12/08/2023 Location: West Palm Beach, Florida Airport: Palm Beach Int'l Airport Company: Signature Flight Support LLC Job Type: Full time Job Level: Standard Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and development. Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings. A CSR is expected to: Work as part of a team to provide everyone with a friendly welcome to Signature. Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met. Increase customer satisfaction by understanding and promptly addressing customers' needs. Respond to vendor, customer, and team member questions/concerns efficiently. Accurately receive, dispatch and completely process customer purchases and fuel transactions. Maintain a working knowledge of Signature's facilities, services, website, and surrounding areas. Replenish complementary beverages/supplies as outlined in the facility appearance standard. Enforce good cleanliness practices through daily inspections. Provide visitors with concierge services including arranging reservations. Assist pilots with access to airport and weather information. Assist visitors with their luggage in the FBO and outside to/from aircraft. Marshall aircraft and assist line service personnel as needed. Abide by emergency response procedures. Recommend improvements to Signature's standards and practices. Exhibit a positive attitude and courtesy to everyone. Understand and comply with all security protocols. Create accurate records pertaining to time worked and activities performed. Other duties as requested. Job Responsibilities Work largely inside the FBO, with some components performed outside on the airport ramp. Perform tasks in varying weather and environmental conditions. Maintain regular and reliable attendance for shifts. Read, understand and comply with all company policies. Clearly communicate in English in various forms of communication. Operate a multi-line telephone and use the company-approved greeting. Drive cars, vans or shuttles when applicable. Detect phishing attempts and practice safe computer use. Independently anticipate customer needs and speak up for safety concerns. Proficiency in computer operations and typing. Work well as part of a team and follow directions. Handle stressful situations with professionalism. Prioritize and perform multiple tasks simultaneously. Lift light to moderately heavy items. Read small print. Job Qualifications High School diploma or GED. Minimum of 18 years of age. A valid state license may be required. A professional appearance. Ability to pass background checks and drug tests. Legally authorized to work in the country of employment. Ability to complete training programs. Strong verbal and written English communication skills. Ability to work flexible schedules and in various weather conditions. Ability to perform simple arithmetic. Preferred: 3 to 6 months experience in aviation, FBO, hospitality, or customer service. Preferred: knowledge of radio procedures and protocols. Signature Flight Support LLC is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity #J-18808-Ljbffr