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Call Center Associate

2 months ago

Springfield, United States New England Dermatology PC Full time

Description:
New England Dermatology & Laser Center has been providing dermatology care to the greater Springfield community for over 50 years. We're looking for an experienced Call Center Associate with conscientious work ethics to join our busy specialty practice.
Call center associates are responsible for meeting company targets in providing superior customer service to patients calling a physician practice with heavy call volume. This position supports clinical teams by processing calls, scheduling appointments within established guidelines, ensuring that chart information is up-to-date and current and taking detailed messages.
M-F 8a-4:30p, 40 hours per week (1/2 hour non-paid lunch)
Schedule:
8-hour shift
Day shift
Monday to Friday
No weekends
Overtime may be required to accommodate operational needs.
Work setting:
In-person. The regular work location will be Springfield
This position reports to the Call Center Supervisor.
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible Spending Account
Free parking
Health insurance
Health Savings Account
Life insurance
Paid time off
Referral program
Vision insurance
Requirements:
Customer focus and adaptability to different personality types. Accuracy, attention to detail, good judgment & follow-through. Professional, courteous, patient, team player who is able to achieve goals. Excellent verbal & written communication skills, including active listening and ability to multi-task. Proficiency with phones, call center systems and practices, practice management, electronic health record and Microsoft Office software programs. Ability to maintain confidentiality.
High school diploma or GED required. 1-3 years call center or customer service experience in a medical office preferred.