Patient Advocate/Interpretive Services

3 weeks ago


Arlington, United States VHC Health Full time

Patient Advocate/Interpretive Services Job Description Purpose & Scope: The Department of Patient Experience and Volunteer Services is responsible for providing open lines of communication and complaint resolution, and for managing the Hospital’s Interpretive Services program. As the Patient Advocate you will serve as a polished customer service advisor for hospital staff and leadership. You will be responsible for managing the process of appropriately responding to patient and family complaints and grievances. In addition to serving the hospital as a patient advocate, you will also be responsible for managing the Interpretive Services Program for Virginia Hospital Center. As the Interpretive Services Coordinator you will be responsible for staff education, inventory of interpretive resources/supplies and maintaining positive relationships with the organizations that provide Interpretive Services for our patients.The ideal candidate for the Patient Advocate/Interpretive Services Coordinator position has a proven record of:• Demonstrating a high level of professionalism and maintaining control in stressful situations• Demonstrating exceptional oral and written communication skills• Serving as a neutral facilitator and negotiator between patient/customer and staff• Excellent organizational skills and a proven ability to meet deadlines• Communicating feedback effectively• Developing and maintaining strong relationshipsThis is a full-time position, Monday – Friday, 8:30 a.m. – 5:00 p.m. Education: Bachelor's degree in a related field is preferred. Experience: Two years of experience in hospitality or customer service is required. One year of experience in the healthcare field is preferred. Certification/Licensure: None. VHC Health™ has provided exceptional medical services to the Washington, DC metropolitan area for more than 75 years. A proud member of the Mayo Clinic Care Network, a national network of independent healthcare organizations, the Hospital prides itself on offering the latest technological advancements and medical practices. Virginia Hospital Center was recently designated a Newsweek 2020 Best Maternity Care Hospital, received a 5-star rating from the Centers for Medicare and Medicaid Services (CMS) and once again named a Leapfrog Top Hospital in 2019. Virginia Hospital Center is designated as a Magnet hospital® by the American Nurses Credentialing Center, is a 453-bed not-for-profit teaching facility offering comprehensive healthcare and multiple, independently recognized Centers of Excellence


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