Associate Director, Patrol Operations

Job Title Associate Director, Patrol Operations Department Dispatchers/Officers Job Code A22312 Job category Full Time Staff Terms and Hours Full Time Exempt Salary Range Starting Salary $60,000; commensurate with experience Job Summary

The University's Campus Safety Officers uphold the safety of the University by providing a uniformed public safety presence on campus and in the University Park neighborhood. Under the guidance of established policies and procedures, this position is responsible for making decisions to protect and aid the University's property, people, and visitors.

Under the direction of the Director of Campus Safety and Emergency Management, the Associate Director of Patrol Operations position is a critical member of Campus Safety's leadership team performing a variety of responsible and complex duties related to the management, operation and services of the Campus Safety Office and patrol team to ensure the safety and security of the University's community. The Associate Director of Patrol Operations supports the facilitation of daily Campus Safety operations and manages all aspects of the patrol team.

Core Duties

Duties Related to Patrol Operations Management

* Serve as an ambassador of the University to the University community, neighbors and guests. Demonstrate effective communication and problem-solving skills and assist the staff of the Campus Safety Office in developing and practicing similar skills.* Support the effective enforcement of campus rules, regulations, and other applicable regulations/laws. Assist local law enforcement in the enforcement of Oregon Revised Statuses as needed.* Provide day-to-day supervision of Campus Safety Officers to ensure quality service to the University and surrounding community consistent with expectations of the Director of Campus Safety and Emergency Management. Supervisory responsibilities include hiring processes, setting of expectations, training and professional development, performance management and evaluations, and disciplinary processes including termination of employment.* Supervise, instruct, and certify officers for DPSST PSID requirements.* Create schedules to meet coverage requirements as determined by the Director of Campus Safety and Emergency Management.* Assign work and direct activities of Campus Safety Officers and Dispatchers in collaboration with the Associate Director, Administration.* In the absence of the Director of Campus Safety and Emergency Management and the Associate Director, Administration, this position also serves as a backup supervisor for Campus Safety Dispatchers on shift.

General Duties

* Patrol and monitor the University of Portland campus by vehicle, foot, and bicycle to ensure coverage of campus buildings and grounds.* Respond to service calls. Service calls may include, but are not limited to, unlocking buildings, providing escort to University members, providing information to the University community and members of the public, responding to suspicious activity or other situations involving safety, emergencies, or other urgent matters, providing assistance to motorists, responding to University maintenance needs, and responding to other matters during afterhours when applicable offices are not open.* Evaluate and notify building support staff of maintenance concerns as discovered in the course of duties; provides notification of campus hazards to building maintenance and the Incident Management Team as appropriate.* Provide community ambassador and security duties at functions or events held on or off campus as requested by the University.* Provide medical care at the level of basic first aid/CPR/AED as provided by the American Red Cross or its equivalent. Coordinate with medical responders when a higher level of care is required.* Respond to students in crisis; assess such situations and coordinate with relevant University staff or external resources (including mental health professionals) as needed.* Respond to notifications from the security and fire alarms across campus that are monitored by the Campus Safety Office.* Investigate public safety matters including, but not limited to, property and person-to-person crimes.* Update daily activity logs as needed and in a timely manner; complete written incident and investigative reports in a timely, clear, and well-written manner.

Other duties as relevant to the duties of the position or as assigned by supervisor or designee.

Please note that the above list of duties is not comprehensive but generally demonstrates the types of matters under this position's purview and responsibility.

Education & Experience

* Required: High school diploma or equivalent; Two to three years of prior relevant experience with a strong orientation towards community-oriented policing/security models and supervisory experience.* Preferred: Associate or Bachelor's degree.* Preferred: Experience in campus security, military police, or as a police officer (reserve or full-time).* Or equivalent education and/or experience.

Certifications & Licenses

* Required: Active driver's license.* Required: Ability to maintain DPSST certification under the private security section.* Required: Ability to obtain and maintain first aid certification at the basic level, including AED and CPR.* Preferred: Department of Public Safety Standards and Training (DPSST) certification.

Knowledge, Skills & Abilities

* Excellent customer service, interpersonal skills, and written and verbal communication skills, including the ability to effectively deal with various personality types and potentially stressful situations.* Excellent judgment, and ability to analyze situations accurately and adopt an effective course of action.* Strong leadership and supervisory skills.* Strong knowledge of or ability to learn applicable federal, State, City, County, and District laws, rules, and regulations (including, but not limited to, Clery, FERPA, and Title IX).* Strong knowledge of basic law enforcement and security methods and procedures.* Effective knowledge of basic investigation techniques and procedures.* Ability to organize and write clear and concise reports, gathering relevant information from witnesses, complainants, and suspects.* Knowledge of correct English usage, grammar, spelling, punctuation, and vocabulary.* Strong knowledge of public safety and security procedures used in traffic and crowd control.* Excellent ability to interpret and enforce pertinent laws, rules, and regulations with tact, firmness, and diplomacy.* Ability to understand and follow oral and written directions.* Ability to work independently but also to constructively receive supervisory direction and work collaboratively in a team setting.* Ability to maintain confidentiality and effectively handle highly-sensitive and personal information with sound judgment, tact, and discretion.* Knowledge of or ability to learn the various fire/life safety systems and access control security systems on campus.* Ability to effectively operate mobile communication radios.* Competence with and commitment to diversity and inclusion; ability to be an effective partner with diverse students, faculty, and staff.* Ability to establish effective working relationships, professional rapport, and effectively accomplish work within a University setting that includes a wide array of individuals, groups, policies, and processes.* Effective ability to use and learn computers, technology, software, and applications at level of sophistication required for the duties of the position, including, without limitation, Microsoft Office (Outlook, Word, Excel, and PowerPoint), the internet, and computerized maintenance management systems.* All University of Portland positions require the ability to quickly learn and use new technologies, software, and applications in depth and at level of proficiency required for duties of the position. In most situations, the necessity of learning, using, and supporting new technologies, software, and/or applications does not change a job description nor make the position one that involves higher level duties.

Physical Requirements

* Frequently: ability to interact and communicate with members of the University and others as necessary.* Frequently: extended periods of sitting, standing, walking, operating a bicycle, or operating a motor vehicle.* As necessary: climb stairs and run.* Regularly: sit, perform desk‐based computer tasks; use fine manipulation and grasp; use a telephone/radio; write by hand; sort and file paperwork.* Regularly: kneel/crawl; twist; lift, carry, push, and pull objects that weigh up to 50 pounds.

Working Conditions

* Hours of employment: Requires 24-hour availability. Work shifts may be scheduled seven days a week, any times of the day or night, on weekends, and on holidays. Overtime may be required with little or no notice.* Stress from work-related situations such as those involving challenging, important, urgent, time-sensitive, or multiple matters. Ability to work effectively in situations with high levels of stress, such as situations involving emergencies, confined spaces, intense life-threatening conditions, many types of emergencies (including, but not limited to, those involving natural disasters, chemicals, biological waste, explosives, fire, gas leaks, risk of electrical shock, water leaks and flooding and inclement weather conditions).* This position may work alone or with co-workers, on and in the vicinity of the University of Portland campus.* This position often works outside in various types of weather conditions.* The position may often be exposed to dissatisfied, or abusive, individuals.

Work Standards

* Respect for the University's mission and Catholic identity: demonstrates commitment to learning, respecting, and contributing to the mission of the University, a Catholic and Congregation of Holy Cross institution. The University's mission statement states in relevant part: "we pursue teaching and learning, faith and formation, service and leadership in the classroom, residence halls, and the world." The University's Statement of Inclusion states in relevant part: "Our belief in the inherent dignity of each person is founded upon the social teaching of the Catholic Church. At the center of that teaching is the fundamental mandate that every person, regardless of race, color, religion, gender, sexual orientation, social or economic class, age, or disability shall be treated with respect and dignity."* The full Mission Statement is at: www.up.edu/about/mission.* The full Statement of Inclusion is at: www.up.edu/disclosures/inclusion.

* Promote culture of safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.* Compliance with laws and policies and procedures: subject to and expected to comply with all applicable University, departmental, and other applicable policies and procedures, including but not limited to, the personnel, business, and/or other policies of the University.* Compliance with driving-related laws and requirements: when conducting university business while driving, must comply with the Oregon Vehicle Code and University of Portland driving requirements.* Interpersonal skills: demonstrates the ability to work professionally with all University of Portland community members, external organizations, and any other person or organization employee interacts with in his or her University capacity.

Benefits

Medical and dental insurance, life insurance, sick time and vacation time consistent with University policies, long-term disability insurance, flexible spending account benefits, tuition remission benefits generally starting after 90 days (employee) or 2 years (spouse and children) of employment, retirement contributions generally starting after 2 years of employment, and eligibility for the University's home purchase assistance program consistent with program requirements. (Benefits are subject to all relevant University policies, practices, contracts, and any other relevant materials.)

Posting Detail Information

Posting Number S126-2023 Number of Vacancies Estimated Start Date Open Date 04/02/2024 Close Date Open Until Filled No Special Instructions Summary #J-18808-Ljbffr