Branch Manager

3 weeks ago

Great Barrington, United States Dead River Company Full time

Dead River Company delivers energy and peace of mind to customers throughout Northern New England and New York with over 1,700 employees and a commitment to our core values of integrity, caring, and excellence. At Dead River Company we relate our success directly to the strength of our management team. The Branch Manager oversees all aspects of a local retail energy products distribution operation. The Branch Manager seeks a high level of customer satisfaction and loyalty while meeting or exceeding profitability objectives. This position seeks market growth through direct involvement in sales of company products.

Essential Functions:

Responsible for directing customer experience provided by the branch office. Attains a thorough understanding of the function and goals of the branch. Grows customer base through personal sales initiative, networking and direct involvement with community contacts, staying abreast of competitive forces in the marketplace, enthusiastically promoting company sales, marketing, and branding campaigns, and encouraging employee sales involvement. Retains customers by providing exceptional service as evidenced by a commitment to our Customer Guarantees and Pledges. Provides guidance and coaching toward the resolution of employee development and disciplinary issues. Leverages Human Resources and other shared services as needed. Responsible for participating in the recruitment, hiring, development and retention of non-exempt employees. Provides performance feedback through the use of the Performance Scorecard. Attains a thorough knowledge and understanding of all Energy Division policies, procedures, and programs. Gains an understanding of all federal and state laws and regulations pertaining to petroleum distribution and service. Attains a thorough understanding of ADDS E3 system along with other systems for accounting and financial control. Promotes safety programs and is an advocate for safety. May coordinate or assist in the monthly safety meeting. Sets a high standard of corporate image, promotes a harmonious and productive working environment, and upholds the integrity of company policies and procedures. 10. Effectively coaches team individually and through regular team meetings.

Other Tasks:

Participates in special projects as needed or assigned.

Education:

A bachelor's degree in business administration or related field or an equivalent combination of education and experience is required.

Experience:

This position requires a minimum of 2 years of previous management experience.

Other Skills and Attributes Required:

Strong communication skills •Good judgment and the ability to make decisions Ability to delegate and follow-up Effective performance management experience Exhibits Dead River Company core leadership competencies including: Business acumen Building effective teams Customer focus Drive for results Hiring and staffing Integrity and trust Priority setting Strategic agility

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