PT Customer Lead

3 months ago

North Wilkesboro, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 398934_external_USA-NC-North-Wilkesboro
Address: USA-NC-North Wilkesboro-21 Sparta Road
Store Code: Store 01048 Front End (7218145)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Lead

    4 months ago

    Wilkesboro, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 379085_external_USA-NC-Wilkesboro Address: USA-NC-Wilkesboro-1300 Westwood Lane Store Code: Store 02582 Front End (7234234) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • PT - Customer Care Representative

    3 weeks ago

    Wilkesboro, United States Carolina West Wireless, Inc. Full time

    PT - Customer Care Representative - RemoteWilkesboro, NC - Fully RemoteFUN ENVIRONMENT. GREAT PEOPLE. EXCELLENT BENEFITS.JOIN THE HOMETOWN TEAM!Overview of Position:Carolina West Wireless is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. This individual is responsible for...

  • PT - Customer Care Representative

    2 weeks ago

    Wilkesboro, United States Carolina West Wireless, Inc. Full time

    PT - Customer Care Representative - RemoteWilkesboro, NC - Fully RemoteFUN ENVIRONMENT. GREAT PEOPLE. EXCELLENT BENEFITS.JOIN THE HOMETOWN TEAM!Overview of Position:Carolina West Wireless is looking for dynamic professionals that are self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment. This individual is responsible for...

  • Customer Service Lead

    2 weeks ago

    North Wilkesboro, North Carolina, United States Food Lion Full time

    **About the Role**">We are seeking a skilled Customer Service Lead to join our team at Food Lion. In this role, you will be responsible for providing exceptional customer service, maintaining store standards, and ensuring a positive shopping experience for our customers.The ideal candidate will have strong communication skills, be able to multitask, and work...

  • PT Customer Service Team Lead

    17 hours ago

    North Augusta, South Carolina, United States Food Lion Full time

    Job OverviewFinding a rewarding career in retail operations is easier than you think. As a PT Customer Service Leader at Food Lion, you'll play a key role in delivering exceptional customer experiences across the Southeastern and Mid-Atlantic states. With a strong focus on front-end operations, you'll be responsible for maintaining high standards of customer...

  • PT Customer Service Leader

    4 months ago

    North Wilkesboro, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 364604_external_USA-NC-North-Wilkesboro Address: USA-NC-North Wilkesboro-21 Sparta Road Store Code: Store 01048 Front End (7218145) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...

  • Customer Service Representative PT Wilkesboro NC Assistant

    3 weeks ago

    Wilkesboro, North Carolina, United States Lowes Foods Full time

    Bakery Clerk PT Job DescriptionTo deliver exceptional customer service in the bakery department.Key Responsibilities:Welcome and interact with customers in a friendly manner.Prepare products for sale by baking, weighing, and pricing.Maintain product levels, quality, and freshness.Perform cake decorating tasks when requested.Ensure sanitation standards are...

  • PT Customer Service Leader

    4 months ago

    Wilkesboro, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 368957_external_USA-NC-Wilkesboro Address: USA-NC-Wilkesboro-1300 Westwood Lane Store Code: Store 02582 Front End (7234234) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • PT Customer Service Director

    23 hours ago

    North Myrtle Beach, South Carolina, United States Food Lion Full time

    Food Lion Job OverviewWe are seeking a highly motivated PT Customer Service Director to join our team at Food Lion. This is an exciting opportunity for individuals who share our passion for delivering exceptional customer service and contributing to the success of our company.

  • Branch Team Lead

    4 weeks ago

    North Wilkesboro, North Carolina, United States First Community Bank Full time

    Job OverviewWe are seeking an experienced Branch Manager to oversee the daily operations of our retail branch. The successful candidate will be responsible for coaching teammates, measuring performance, and ensuring compliance with bank policies and regulatory guidelines.About the RoleThis is a dynamic opportunity to lead a team of professionals in...

  • PRN Occupational Therapist

    2 weeks ago

    North Vernon, United States PT Solutions Full time

    As an outpatient Occupational Therapist, you'llwork with patients to bring them a sense of normalcy and independence through self-care management and activities of daily living. You are comfortable communicating and educating patients, family members, and caregivers on how to best assistwith daily routines. This role gives you the opportunity for...

  • PRN Occupational Therapist

    4 weeks ago

    North Vernon, United States PT Solutions Full time

    As an outpatient Occupational Therapist, you'llwork with patients to bring them a sense of normalcy and independence through self-care management and activities of daily living. You are comfortable communicating and educating patients, family members, and caregivers on how to best assistwith daily routines. This role gives you the opportunity for...

  • Retail Customer Experience Manager

    18 hours ago

    North Wilkesboro, North Carolina, United States Food Lion Full time

    Retail Customer Experience Manager Job Description: As a Retail Customer Experience Manager at Food Lion, you will be responsible for driving customer satisfaction and loyalty by ensuring exceptional customer service and maintaining high standards of quality and safety. The successful candidate will have a strong background in customer service and retail...

  • Senior Bank Team Lead

    2 days ago

    North Wilkesboro, North Carolina, United States First Community Bank Full time

    About Our Ideal CandidateWe are looking for a highly motivated and experienced Branch Manager to join our team. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply.Your BackgroundTo be considered for this role, you will need:7 years of retail banking experience, with at least 3 years...

  • Customer Service Representative

    1 day ago

    North Wilkesboro, North Carolina, United States Dollar Tree Full time

    About Dollar TreeDollar Tree is a leading discount retailer that operates over 15,000 stores across North America.Job SummaryWe are seeking a Sales Floor Associate to join our team. As a Sales Floor Associate, you will be responsible for handling all sales transactions while operating assigned cash register, maintaining security of all cash, and providing...

  • PT Perishable Associate

    1 month ago

    North Wilkesboro, United States Food Lion Full time

    Food Lion - USA-NC-North Wilkesboro-21 Sparta Road [Retail Associate / Team Member] As a Perishable Associate @ Food Lion, you'll: Provide quality customer service within the Perishable Department; Be Responsible for maintaining standards in accordance with the standard practice manual; Assist the department in maximizing sales through excellent customer...

  • PT

    3 months ago

    North Monmouth, United States Interim HealthCare of New Hampshire Full time

    Job DescriptionJob DescriptionDiscover a new lane in therapy where treatments are personal and outcomes are optimal. As a Home Health PT, you’ll help patients regain their strength, manage their pain and reach their goals in a home setting where therapy is customized to their daily lives. Interim HealthCare is currently seeking a Physical Therapist to...

  • PT Perishable Associate

    3 weeks ago

    North Wilkesboro, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 406233_external_USA-NC-North-Wilkesboro Address: USA-NC-North Wilkesboro-21 Sparta Road Store Code: Store 01048 Market (7218153) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...

  • PT Customer Service Leader

    21 hours ago

    North Myrtle Beach, South Carolina, United States Food Lion Full time

    Job Summary: We are seeking a highly motivated PT Customer Service Leader to join our team at Food Lion. As a key member of our Front End department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support. Estimated Salary: $45,000 - $55,000 per year.About Us: Food Lion has...

  • PT Sales Associate Cashier

    4 months ago

    North Wilkesboro, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 381408_external_USA-NC-North-Wilkesboro Address: USA-NC-North Wilkesboro-21 Sparta Road Store Code: Store 01048 Front End (7218145) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...