Account Manager
3 weeks ago
Aimtal is a global integrated marketing agency of marketers, strategists, creatives, and analysts on a mission to help brands grow.
Aimtal was co-founded by Janet Mesh, Chief Executive Officer, and David Tapia, Chief Operating Officer, in 2018 and has been a fully remote company since day one. We’re building a marketing agency of the future—one that always prioritizes its people. Having both a career and a life you love shouldn’t be a pipe dream. Our remote-first approach to how we operate Aimtal makes that a reality. Our goal is to help team members grow professionally to become experts in their careers and work from their favorite places around the globe.
In recognition of our achievements since inception, Aimtal won the Sprout Social Partner Value Award in the “Always Be Growing” category. The award recognizes agencies that are committed to growing and scaling their business.
Aimtal’s core values guide our ways of collaborating and communicating with our clients and team so we can approach every day with empathy and excellence. Our core values are to communicate clearly, find a solution, understand the customer, keep an open mind, take the initiative, and be exceptional. Overall, our team works together to go above and beyond to support each other and our clients.
About the role
In this role, you will be the orchestra conductor as the client account manager. Your clear communication brings together different teams and departments to ensure we produce a masterpiece for our clients. Join us in orchestrating the creation and elevation of innovative integrated marketing strategies, ensuring a symphony of success on every client account.
What you'll do
Client Management, Communication, and Marketing Consulting
Lead client meetings, create and manage agendas, document notes, and track action items.
Summarize client strategy, project changes, and relevant information for clients and internal teams.
Communicate updates to clients and internal teams following meetings and provide weekly project progress reports.
Translate client goals, research, and workshop outcomes into project charters, strategy briefs, and roadmaps.
Account Management
Lead and manage internal account teams for client projects, providing day-to-day oversight and managing project workflows with team support.
Collaborate with Integrated Marketing Strategists and Project Managers to create and manage marketing plans, projects, timelines, budgets, and deliverables.
Attend weekly account management meetings, updating project timelines, identifying roadblocks, and ensuring comprehensive project representation.
Oversee account and project budgets, ensuring timely delivery of services within scope.
Deliver exceptional client services by proactively identifying resourcing needs and project viability.
Create statements of work and project scopes, conduct resource planning, forecasting, and request plans based on client projects.
Process Development and Improvement
Create and verify account management processes and SOPs.
Maintain company knowledge base and internal documentation in Guru.
Develop organized process documentation for accessibility to team members and clients.
Implement processes to communicate and hold clients accountable for project statuses, budgets, and performance.
Enhance collaboration and communication tools, approaches, and processes for efficient interaction with clients and internal teams.
Qualifications
Minimum six (6) years of account management and marketing experience, ideally within the B2B technology industry
Proven results in growing accounts and supporting clients in achieving their goals
Ability to gather and analyze qualitative and quantitative data for effective project planning
Collaborative team player with exceptional communication and organizational skills
Proficiency with remote work tools and applications, including Slack, Trello, ClickUp, Google Suite, and Zoom.
Experience creating and managing financial budgets for client projects
A desire to work hours aligning with North America's Eastern time zones
Worked in an agency and environment with competing priorities and frequent change
Comfort with both synchronous and asynchronous communication
Openness to receiving feedback and applying it for performance and process improvement
An ability to identify and understand big-picture ideas as well as granular details
A collaborative spirit and empathetic approach to communication
An intellectual curiosity and analytical strength
Creativity and curiosity to generate new solutions to existing challenges
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