Service Coordinator

4 weeks ago

Hutto, United States INSPYR Solutions Full time

Title: Service CoordinatorLocation: Austin, TXDuration: Direct Hire Work Requirements: US Citizen, Green Card Holders or Authorized to Work in the U.S.We are seeking a full-time Service Coordinator to join our team. This role offers opportunities for growth in tandem with the company's expansion. As a Service Coordinator, you will handle various customer service functions, including dispatching, scheduling, and tracking service calls, while supporting other business areas as needed.1. **Customer Interaction:**- Manage incoming customer calls, including service dispatching, tracking, scheduling, and handling general inquiries.- Enter and update site information in ViewPoint.- Provide support and backup for other business areas when needed.2. **Work Order Management:**- Create and dispatch work orders for planned maintenance and service using ViewPoint.- Complete Service Agreement work orders as required.- Accurately and promptly enter work order purchase orders into ViewPoint and process orders.3. **Weekly and Monthly Duties:**- Attend weekly planning sessions.- Conduct weekly service paperwork reconciliation.- Perform weekly timesheet data entry.- Schedule and follow up on all monthly maintenance customer accounts, ensuring timely communication with contract customers, key customers, and subcontractors.- Meet monthly to discuss expiring contracts and review upcoming preventive maintenance (PM) visits.4. **Subcontractor and Invoicing Management:**- Monitor and follow up on subcontractor pricing.- Process and approve invoicing.5. **Technician Coordination:**- Administer the check-in/checkout process of Technicians in accordance with company safety policy.- Advise the Service Manager of any missing or late Technicians.- Provide Specialists with badging and access to customer sites.- Ensure Specialists have completed all customer-specific training and maintain a log for badging access and training.6. **Customer Satisfaction:**- Establish and maintain a customer satisfaction follow-up and call-back procedure.- Assist with customer satisfaction surveys.- Provide feedback to the Service Manager.7. **Administrative Support:**- Update, maintain, and develop customer service folders.- Procure parts/materials for service work orders.- Provide service quotes to customers with the assistance of the Service Supervisor.- Perform administrative tasks such as photocopying, filing, typing correspondence, and taking minutes.8. **Miscellaneous:**- Perform other duties and responsibilities as requested or required.**Qualifications:**- Excellent communication and customer service skills.- Proficient in using ViewPoint or similar software.- Strong organizational skills and attention to detail.- Ability to multitask and prioritize effectively.- Team-oriented with a proactive attitude.About INSPYR SolutionsTechnology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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