Customer Service Representative

5 days ago

Hopkins, United States Augeo Full time

Job Type

Full-time

Description

Hello, we're Augeo-architects of enterprise engagement and loyalty platforms, delivering compelling experiences and fostering meaningful connections with employees, customers, members and channel partners across industries. We serve thousands of clients, including more than 70 of the top Fortune 500 companies, representing millions of end users. We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity. Everyone is welcome, and our employees are comfortable bringing their authentic whole selves to work. Be you.

We work hard, we play hard-and most importantly, we care to our CORE about our teams and each other. We over-communicate around everything, especially while we are all connected virtually.

You'll spend your days on the following:

  • Responding promptly to participant calls, emails, letters and faxes
  • Ensuring program information is clearly and accurately conveyed
  • Researching inquiries into point redemption
  • Working directly with internal and external partners at a program and order level
  • Having open communication with team members to share information, knowledge, and expertise
  • Follow established guidelines for participant issue resolution
  • Documenting customer issues including resolution
  • Demonstrating personal ownership for tasks and following through
  • Working with multiple systems including databases and web-based applications
  • Fostering respect, trust, and cooperation with all contacts within and outside Augeo
  • Being the Subject Matter Expert on Incentive & Recognition programs
  • Carrying out in-house product fulfillment duties as required
What you need to be successful in this role:
  • Customer Support or similar experience preferred
  • Attention to detail and accuracy
  • Interpersonal, listening, and problem-solving skills
  • Professionalism in all methods of communication
  • Strong data entry background and comfort level
  • Initiative, adaptability and a sense of humor
  • Effective organization, ability to manage multiple tasks and meet deadlines
  • Personal confidence and ability to thrive in a team environment
  • Beginner to Intermediate ability in Microsoft Office Products
  • Must be flexible, adaptable to change, self-motivated, and enjoy working in a fast-paced environment
Benefits of joining our team
  • We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips
  • We offer paid Long-Term disability and Life Insurance
  • HSA/FSA plans
  • We offer voluntary benefits such as critical, hospital, pet coverage and much more
  • Employee benefit education, campaigns and wellness opportunities
  • 401k retirement matching and financial planning resources
  • Education reimbursement
  • EAP resources
  • 13 paid holidays and PTO time
  • Rewards and incentives for birthdays, work anniversaries, professional and personal milestones and company involvement
  • Employee referral bonuses
  • Employee group opportunities
  • Fun, casual and flexible working environment that embraces the hybrid workstyle
  • Career growth opportunities
  • Summer internship program


Salary Description

$18-$22

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