Clinic Patient Access Specialist I

3 months ago

Wenatchee, United States Confluence Health Full time

Salary Range:
$16.28 - $26.12

Overview:

Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.

Employees of Confluence Health receive a wide range of benefits in addition to compensation.

  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts & Health Saving Accounts
  • CH Wellness Program
  • Paid Time Off
  • Generous Retirement Plans
  • Life Insurance
  • Long-Term Disability
  • Gym Membership Discount
  • Tuition Reimbursement
  • Employee Assistance Program
  • Adoption Assistance
  • Shift Differential

For more information on our Benefits & Perks, click here

Summary:

This position represents Confluence Health during initial telephone, MyChart and other means of contact by providing patients with appointments, medication refills, information assistance accessing operation support services and clinical resources. This position provides a high level of customer service in a manner consistent with Confluence Health's vision, mission, goals and service standards.

Position Reports To: Clinic Patient Access & SWBD Supervisor

Essential Functions:
  1. Answers inbound calls on the 1st ring in a professional and polite manner and routes calls appropriately.
  2. Schedules and cancels appointments based on need, patient request and in accordance with system and clinic guidelines, all while communicating appointment details and any required preparation, along with necessary paperwork, to facilitate on time arrival and appointment preparedness.
  3. Schedule appointment correctly - review appointment date, time, location, insurance, and provider name with the caller. Updates patient demographics in Epic if necessary, including address, phone number, insurance info. Asks caller to enroll in MyChart and sends email for enrollment. Inform caller of items to bring to appointment, (including insurance card, medications, office visit deposit/fee, and verification of income - if applicable).
  4. Act as a liaison for the patients and the patients care team.
  5. Assists patients with medication refills. Including identifying if a patient is due for a new prescription, instructing patients on their next step, contacting pharmacies on behalf of patients, and create refill requests and send them to the appropriate staff.
  6. Learn and put into practice de-escalation techniques.
  7. Relay clerical and clinical patient related messages from patients, family members, and other healthcare professionals to administrative and provider staff within the patient's chart with clear spelling and grammar.
  8. Ability to identify emergent and crisis caller situations. Remain focused and engaged while gathering necessary information and use critical thinking to determine the proper next steps for callers that may or may not have homicidal or suicidal thoughts/plans and coordinate with provider staff.
  9. Assists all patients through the Confluence Health system by acting as a patient advocate to coordinate with the Wenatchee Clinic Patient Access Center Nurse Telephone Triage - RN's to navigate patient care by connecting patients with appropriate Confluence Health Staff and/or EMS resources.
  10. May be cross trained to handle Switchboard staff duties and shifts.
  11. Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications:

Required:

  • High School diploma or equivalent (GED).
  • Experience working in a healthcare, call center or customer service field.
  • Ability to work in a fast paced and constantly changing environment with developed customer service principles and practices. Excellent interpersonal and communication (oral and written) skills.
  • Excellent data entry, numeric, typing and computer navigational skills. Use of proper grammar and spelling necessary.

Desired:

  • Experience working with computerized systems.
  • Knowledge of Medical Terminology.


Physical/Sensory Demands:

O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.

F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday. C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position:
  • Walking - O
  • Sitting/Standing - C
  • Reaching: Shoulder Height - O
  • Reaching: Above shoulder height - O
  • Reaching: Below shoulder height - O
  • Climbing - O
  • Pulling/Pushing: 25 pounds or less - O
  • Pulling/Pushing: 25 pounds to 50 pounds - O
  • Pulling/Pushing: Over 50 pounds - O
  • Lifting: 25 pounds or less - O
  • Lifting: 25 pounds to 50 pounds - O
  • Lifting: Over 50 pounds - O
  • Carrying: 25 pounds or less - O
  • Carrying: 25 pounds to 50 pounds - O
  • Carrying: Over 50 pounds - O
  • Crawling/Kneeling - O
  • Bending/Stooping/Crouching - O
  • Twisting/Turning - O
  • Repetitive Movement - C

Working Conditions:

  • In an office with co-workers where you are seated in a cubicle and your interactions with patients and clinical staff members are via telephone, MyChart, and other means of acceptable contact. May at times work from a home office space based on manager discretion and business need.
Job Classification:
  • FLSA: Non-exempt
  • Hourly/Salary: Hourly
Physical Exposures For This Position:
  • Unprotected Heights No
  • Heat No
  • Cold No
  • Mechanical Hazards No
  • Hazardous Substances No
  • Blood Borne Pathogens Exposure Potential No
  • Lighting No
  • Noise Yes
  • Ionizing/Non-Ionizing Radiation No
  • Infectious Diseases No

  • Bilingual Patient Services Representative I-Per Diem

    4 weeks ago

    Wenatchee, Washington, United States CVCH Full time

    Job SummaryThe Patient Services Representative I is a key member of our team at CVCH, responsible for providing exceptional patient care and support. This role requires strong communication skills, both written and verbal, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesInitiate patient visits and coordinate...

  • Bilingual Patient Services Representative I

    1 month ago

    Wenatchee, Washington, United States CVCH Full time

    Job SummaryThe Patient Services Representative I is responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information on our computer system, and providing courteous, efficient, and informal telephone access to clinic services.Key ResponsibilitiesGreet all patients and guests in a warm...

  • Phlebotomy - Phlebotomist I

    4 weeks ago

    Wenatchee, United States TalentBurst Full time

    Title: Phlebotomist I Location: Wenatchee, WA Duration: 2+ Months Hours: Mon-Fri 7:30am to 12 Pm Is Covid Vaccination Required?: Yes State of Credentials Licenses Required: Washington State Phlebotomy license Job Description: The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their...

  • Bilingual Patient Services Representative I-Dental-Per Diem

    4 months ago

    Wenatchee, United States CVCH Full time

    Come join our Team! We invite you to come grow with our dynamic healthcare organization providing medical, dental and behavioral health services for Chelan and Douglas counties! We offer a progressive and extremely competitive compensation and benefits package.Job SummaryThe Patient Services I's primary job function is to be responsible for initiating...

  • Patient Services Representative I

    4 weeks ago

    Wenatchee, Washington, United States Confluence Health Full time

    Job SummaryWe are seeking a highly skilled Patient Services Representative to join our team at Confluence Health. As a Patient Services Representative, you will be responsible for providing exceptional customer service to patients, staff, insurance companies, and third-party administrators. Your primary focus will be on resolving insurance coverage issues,...

  • Phlebotomy - Phlebotomist I WA

    2 weeks ago

    wenatchee, United States TalentBurst Full time

    Title: Phlebotomist I Location: Wenatchee, WA Duration: 2+ Months Hours: Mon-Fri 7:30am to 12 Pm Is Covid Vaccination Required?: Yes State of Credentials Licenses Required: Washington State Phlebotomy license Job Description: The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their...

  • Phlebotomy - Phlebotomist I WA

    3 days ago

    Wenatchee, United States Talentburst Full time

    Title: Phlebotomist IThe following information aims to provide potential candidates with a better understanding of the requirements for this role. Location: Wenatchee, WA Duration: 2+ Months Hours: Mon-Fri 7:30am to 12 Pm Is Covid Vaccination Required?: Yes State of Credentials Licenses Required: Washington State Phlebotomy license Job Description: The...

  • Phlebotomy - Phlebotomist I WA

    4 days ago

    Wenatchee, United States Talentburst Full time

    Title: Phlebotomist IThe following information aims to provide potential candidates with a better understanding of the requirements for this role. Location: Wenatchee, WA Duration: 2+ Months Hours: Mon-Fri 7:30am to 12 Pm Is Covid Vaccination Required?: Yes State of Credentials Licenses Required: Washington State Phlebotomy license Job Description: The...

  • Bilingual Patient Services Representative I-Per Diem

    1 month ago

    Wenatchee, Washington, United States CVCH Full time

    Job SummaryWe are seeking a highly skilled and multilingual Patient Services Representative to join our team at CVCH. As a key member of our patient services team, you will be responsible for providing exceptional patient care and support in a fast-paced and dynamic environment.Key ResponsibilitiesInitiate patient visits and coordinate appointmentsCollect...

  • Bilingual Patient Services Representative

    3 months ago

    Wenatchee, United States Disability Solutions Full time

    *Must apply directly on our website www.cvch.org*Columbia Valley Community Health (CVCH) is growing! CVCH is a dynamic, progressive community health center with locations in Wenatchee, East Wenatchee, and Chelan. We are hiring a Full-Time Bilingual Patient Services Representative at our Wenatchee location.The Patient Services I’s primary job function is to...

  • Bilingual Patient Services Representative I-Dental-Per Diem

    2 months ago

    Wenatchee, United States CVCH Full time

    The Patient Services I's primary job function is to be responsible for initiating patient visits, coordinating patient appointments, collecting payments, entering/updating patient information on our computer system and providing courteous, efficient Patient Services, Dental, Bilingual, Representative, Patient, Operations Manager, Healthcare

  • Patient Services Representative I

    4 days ago

    Wenatchee, United States Confluence Health Full time

    Salary Range $16.81 - $26.85 Overview Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and...

  • Clinical Supervisor

    1 month ago

    Wenatchee, Washington, United States Confluence Health Full time

    Job OverviewThe Clinical Supervisor position plays a vital role in the success of the Clinic Patient Access Center. Reporting to the Clinic Patient Access & SWBD Manager, this individual will oversee the daily operations of the department, ensuring timely and accurate performance, adherence to regulatory requirements, and exceptional customer service.Key...

  • Patient Services Representative I

    2 months ago

    Wenatchee, United States Confluence Health Full time

    Salary Range: $16.81 - $26.85 Overview: Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and...

  • Cardiovascular Care Specialist

    4 weeks ago

    Wenatchee, Washington, United States Enterprisemed Full time

    Seeking a skilled Cardiovascular Care Specialist to join our comprehensive cardiovascular care team at Enterprisemed. This is an exciting opportunity to work in a collaborative and supportive team-based environment, providing high-quality patient care in a dynamic and fast-paced setting.4-day work weekMentoring programMix of clinic and hospital roundingAt...

  • Phlebotomist Patient Services Representative

    3 weeks ago

    Wenatchee, United States GTT, LLC Full time

    Job Title: Phlebotomist Patient Services RepresentativeContract Duration: 2+ MonthsPay range $19 - $20/hrLocation: Wenatchee, WAWork Type: OnsiteJob Description:Are you a dedicated and detail-oriented individual looking for a rewarding career in healthcare? Our company is seeking a skilled Phlebotomist Patient Services Representative I to join our...

  • Dialysis Coordinator I

    4 weeks ago

    East Wenatchee, Washington, United States DaVita Full time

    Job Summary:We are seeking a skilled Dialysis Coordinator I to join our team at DaVita. As a Dialysis Coordinator I, you will play a critical role in ensuring the smooth operation of our dialysis services. Your primary responsibility will be to coordinate patient care, including scheduling appointments, preparing treatment plans, and communicating with...

  • Case Manager I

    4 weeks ago

    Wenatchee, Washington, United States Community Health Plan of Washington Full time

    Job SummaryWe are seeking a highly skilled Case Manager I to join our team at Community Health Plan of Washington. As a Case Manager I, you will be responsible for providing case management services to our members with complex medical and behavioral health needs.Key Responsibilities:Assess and evaluate members' health status and identify care needsDevelop...

  • Sales Associate

    4 weeks ago

    Wenatchee, Washington, United States Advantage Sales and Marketing, LLC Full time

    About UsSAS Retail Services is part of the largest retail services company in the US, working with major consumer brands in Walmart stores in your area. Our mission is to provide exceptional retail services that exceed our clients' expectations. We're committed to building long-term relationships with our clients and helping them achieve their business...

  • Travel Nurse RN Position

    4 weeks ago

    Wenatchee, United States Access Healthcare Full time

    Job Title: Travel Nurse RN PositionJob Summary:Access Healthcare is seeking a travel nurse RN CVOR for a travel nursing job. The ideal candidate will have experience in CVOR and a strong passion for delivering exceptional patient care. Key Responsibilities: Provide high-quality patient care in the CVOR department Collaborate with the healthcare team to...