Remote Customer Service Representative

2 months ago

Bedford, United States VIMO INC Full time
Job Details

Job Location
Bedford, VA - Bedford , VA

Remote Type
Fully Remote

Position Type
Full Time

Salary Range
$14.50 - $16.00 Hourly

Job Category
Customer Service

Remote Customer Service Representative

It's truly an exciting time to be a part of GetInsured We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

Compensation Details

Base Pay: $14.50 per hour

Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance

Spanish Bilingual Base Pay: $15.50 per hour

Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance

Requirements
  • 18 years of age or older
  • Minimum Internet Speed of 35 mb/s
  • Dedicated, private, and secure workspace
  • Personal laptop or desktop computer required for the Training Period
  • Commit to full attendance during the 3-week Training period
  • Complete a background check and health screening
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT Compatible: Mobile Internet Service Providers and Satellite.
(For example, T-Mobile is not compatible with our internal systems)

NOTE: Ethernet Connection is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders.

Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels
Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven
What We Offer
  • Paid Training
  • Full-Time, Seasonal temp-to-permanent roles
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)
Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

  • Customer Service Representative

    19 hours ago

    Bedford, Massachusetts, United States Stop & Shop Full time

    About the Role:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Stop & Shop. As a key member of our front-end team, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Provide excellent customer service, responding to customer inquiries...

  • Customer Service Representative

    3 weeks ago

    Bedford, United States Maverick Solutions Full time

    At Maverick Solutions, we are committed to making a difference in the community by partnering with reputable non-profit organizations. Our mission is to educate potential customers and donors about the causes we support, enhancing their profiles within the local community. We believe in fostering a culture of continuous learning and personal development,...

  • Customer Service Representative

    2 weeks ago

    Bedford, United States U-Haul Full time

    Location: 451 S River Rd, Bedford, New Hampshire 03110 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    3 months ago

    Bedford, United States Domino's Pizza Full time

    Description Domino's Pizza is hiring immediately for Customer Service Representatives to join their team at their store located at: 1605 M Street, Bedford, IN, 47421 Part time, permanent positions are available! We are hiring multiple people for this role! We are searching for qualified Customer Service Reps with personality and people skills. We're growing...

  • Customer Service Representative

    17 hours ago

    Bedford, Ohio, United States U-Haul Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAssist customers with U-Haul products...

  • Customer Service Representative

    4 weeks ago

    Bedford, United States Caliber Collision Centers Full time

    Service Center Bedford JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests...

  • Senior Customer Service Representative

    3 weeks ago

    Bedford, United States Ferrotec Full time

    HOW YOU MAKE AN IMPACT Responsible for processing quotations, sales orders, bookings, releases, and shipments. Coordinates with other departments to resolve problems. Requires excellent organization and communication skills, and the ability to work well with others. Duties and tasks may vary by business unit. Reports to the Manager of Customer Service,...

  • Customer Service Representative

    2 months ago

    Bedford, United States Kennametal Full time

    ** Customer Service Representative - Manufacturing** Location: Bedford, PA, US, 15522 REQ ID: 37921 *With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation...

  • Customer Service Representative

    3 months ago

    Bedford, United States Mainely Grass Holdings LLC Full time

    Job Type Full-time Description Join the premier Lawn Care provider in New England and work with a team that is dedicated to providing superior service and an unparalleled experience to customers throughout Maine, Massachusetts, and New Hampshire. As the leading Lawn Care Provider in New England, we take pride in delivering exceptional service and fostering...

  • Customer Service Representative

    3 weeks ago

    Bedford, United States Ferrotec Full time

    WHO WE ARE Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service. Ferrotec (USA) Corporation is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries...

  • Customer Service Representative 2

    1 week ago

    Bedford, Texas, United States Carter BloodCare Full time

    Position OverviewLocationContact Center - DFW - Bedford, TXEmployment TypeFull TimeWork ScheduleDaysRole SummaryThe Customer Service Representative (Recruiter 2) plays a crucial role in delivering exceptional service to both internal and external clients through various communication methods for Carter BloodCare (CBC) and associated blood center partners....

  • Customer Service Representative 2

    4 days ago

    Bedford, Texas, United States Carter BloodCare Full time

    Position OverviewLocationContact Center - DFW - Bedford, TXEmployment TypeFull TimeWork ScheduleDaysRole SummaryThe Customer Service Representative (Recruiter 2) plays a vital role in delivering exceptional service to both internal and external clients through various communication methods for Carter BloodCare (CBC) and its partner blood centers. This...

  • Customer Service Representative 2

    1 week ago

    Bedford, Texas, United States Carter BloodCare Full time

    Job OverviewLocationContact Center - DFW - Bedford, TXEmployment TypeFull TimeWork ScheduleDaysPosition SummaryThe Customer Service Representative (Recruiter 2) plays a vital role in delivering exceptional service to both internal and external clients through various communication methods for Carter BloodCare (CBC) and associated blood center partners. This...

  • Customer Service Representative 2

    4 days ago

    Bedford, Texas, United States Carter BloodCare Full time

    Position OverviewLocationContact Center - DFW - Bedford, TXEmployment TypeFull TimeWork ScheduleDaysRole SummaryThe Customer Service Representative (Recruiter 2) plays a crucial role in delivering exceptional service to both internal and external clients through various communication methods for Carter BloodCare (CBC) and its partner blood centers. This...

  • Customer Service Representative- Bedford, NH

    4 weeks ago

    Bedford, United States Bar Harbor Bank & Trust Full time

    Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more! As the first point of contact for our customers, the Customer Service Representative is critical to Bar...

  • Customer Service Representative

    3 weeks ago

    New Bedford, United States U-Haul International, Inc Full time

    Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...

  • Customer Service and Sales Representative

    1 week ago

    Bedford, Massachusetts, United States SULLIVAN TIRE COMPANIES Full time

    Welcome to Sullivan Tire Companies, a family-owned business with a rich history of over 67 years in the tire and automotive service sector. We are currently seeking a Customer Service and Sales Representative to become a vital part of our team.Position Overview:Support customers with their tire and automotive service inquiriesFoster a friendly and inviting...

  • Customer Service Representative

    3 months ago

    New Bedford, United States U-Haul Full time

    Location: 105 Rockdale Ave, New Bedford, Massachusetts 02740 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Wholesale Customer Service Representative

    2 months ago

    Bedford, United States NESCO Inc Full time

    MUST HAVE: Experience Required: 1 to 3 years •Experience Desired: 1-2 years of clerical experience, General office work experience •Education Desired: High school diploma or equivalent •Education Desired: Bachelors Degree JOB DESCRIPTION Job Profile Summary: Play an auxiliary role within the department, and could be responsible for managing data, or...

  • Customer Relations Representative

    2 months ago

    Bedford, United States Elite GI. Full time

    Are you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Customer Relations Representative . Our mission is to foster positive relationships with our customers and donors, educating...