Service Manager

3 weeks ago


Wildwood, United States Lazy Days RV Full time

SUMMARY:

This position is responsible for overseeing all operations of the Service Department.

ESSENTIAL JOB FUNCTIONS:

Develop goals and plans for and provide direction or organization to optimize departmental performance in the areas of

Customer service

Revenue attainment

Cost control

Technician productivity

Quality assurance

Cycle time

Ensure service advisors are keeping their customers informed and optimizing throughput.

Ensure technicians are attaining high levels of productivity, quality, and collectible hours.

Maintain updated status of all service coaches on property.

Encourage teamwork within and between departments.

Monitor service write-up process to ensure advisors are complying with policies and procedures.

Prepare and administer an annual operating budget for the service department.

Monitor repair order trends, including number of repair orders open and completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.

Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.

Hire, train, motivate, develop, counsel, and monitor the performance of all service department staff.

Direct and schedule the activities of all department employees.

Develop and maintain advisor work processes.

Provide Technical assistance to employees as needed.

Conduct meetings with department employees to discuss activities and problems of mutual interest.

Ensure that customers' service files are up-to-date and are readily available for reference.

Ensure accounts receivables are collected for service work.

Handle customer complaints.

Ensure that the work areas and customer waiting area are kept clean.

Account for all documents; ensure that none are missing.

Maintain reporting systems required by general management and the shop.

Attend all company required meetings and training.

Additional responsibilities as requested or required.

QUALIFICATIONS and EXPERIENCE:

Business unit management experience and 5 years of service management experience

Ability to forecast and anticipate business needs

Ability to sustain business growth while driving strong culture

Ability to anticipate and resolve problems

Valid driver's license and clean driving record to meet insurance requirements

Excellent business acumen, sound judgement and solid work ethic

Excellent customer service and communication skills, both verbal and written

Ability to speak, read, write and comprehend English

EDUCATION:

Bachelor Degree or equivalent combination of experience and education


  • Service Technician

    4 weeks ago


    Wildwood, United States Gallery Residential Full time

    Job DescriptionJob DescriptionJob Title: Service TechnicianDepartment: MaintenanceReports To: Community Director and Service DirectorFLSA Status: Non-ExemptPosition Summary: Performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for...

  • Service Technician

    2 weeks ago


    Wildwood, United States Gallery Residential Full time

    Job DescriptionJob DescriptionJob Title: Service TechnicianDepartment: MaintenanceReports To: Community Director and Service DirectorFLSA Status: Non-ExemptPosition Summary: Performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for...

  • Service Director

    2 weeks ago


    Wildwood, United States Gallery Residential Full time

    **Job Title**: Service Director **Department**:Property Management **Reports To**:Community Director **FLSA Status**:Non-Exempt **Position Summary**:The Service Director oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards...

  • Service Director

    4 weeks ago


    Wildwood, United States Gallery Residential Full time

    Job DescriptionJob DescriptionJob Title: Service DirectorDepartment: Property ManagementReports To: Community DirectorFLSA Status: Non-ExemptPosition Summary: The Service Director oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s...

  • Service Director

    2 weeks ago


    Wildwood, United States Gallery Residential Full time

    Job DescriptionJob DescriptionJob Title: Service DirectorDepartment: Property ManagementReports To: Community DirectorFLSA Status: Non-ExemptPosition Summary: The Service Director oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s...


  • Wildwood, United States Sumter County Full time

    **GENERAL DESCRIPTION**: Assist the Manager of the Veterans Services Office (VSO) in overseeing the efficient and effective management and daily operation of the VSO to ensure services are delivered to veterans, their dependents, and widows/widowers. Duties also include the management of public assistance programs. **ESSENTIAL JOB FUNCTIONS**: - Interprets...


  • Wildwood, United States TravelCenters of America Full time

    There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing...

  • Food Service Associate

    2 months ago


    Wildwood, United States SunStop Full time

    The Food Service Associate provides outrageous customer service through preparing and serving excellent food. This position is responsible to adhering to all quality, food safety and sanitation procedures assigned to the Deli. The FSA is responsible for delivering outrageous customer service to every customer, daily food preparation, and Deli cleanliness....

  • Shift Manager

    4 weeks ago


    Wildwood, United States Taco Bell Full time

    Shift Manager Wildwood, FL Shift Manager Taco Bell is looking for people who love serving customers, have experience in the restaurant industry and want to be a part of a great restaurant company! With us you can build a great career while providing fast, fun and friendly service to our customers. This is the perfect place for you to learn, grow and...


  • Wildwood, United States Global Contracting Group Full time

    Maintenance Department Service ClerkJob Summary:As a service clerk, you will be responsible for managing inventory, work orders, equipment hours & location, and supporting the maintenance department personnel.Duties & Responsibilities:Maintain weekly equipment inventory.Efficiently & accurately open & close work orders.Track equipment hours &...

  • Maintenance Manager

    2 months ago


    Wildwood, United States Concord Management Company, Inc. Full time

    Works from policies, standards, schedules, service requests, logs, contracts, warrantees, and instructions. Interviews, selects, recommends hire, trains, and supervises Maintenance Department staff. Provides for safety instruction, equipment, and dev Maintenance Manager, Manager, Maintenance, Monitoring, Mechanical, General Maintenance, Property Management

  • Community Manager

    2 months ago


    Wildwood, United States Equity LifeStyle Properties, Inc. Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Community Manager in Wildwood, Florida. Community Manager What you’ll do: The Community Manager provides exceptional customer service to attract and serve our guests and ensure...

  • Community Manager

    4 weeks ago


    Wildwood, United States Equity LifeStyle Properties, Inc. Full time

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Community Manager in Wildwood, Florida. Community Manager What you’ll do: The Community Manager provides exceptional customer service to attract and serve our guests and ensure...

  • Office Manager

    4 weeks ago


    Wildwood, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFYZICAL Therapy and Balance Centers, the country's leading health and wellness provider, is looking for a natural-born leader with a passion for making a lasting impact on the healthcare industry to join our growing organization as an Office Manager at our Wildwood, FL.In this exciting leadership role, you will enjoy job...


  • Wildwood, United States Sumter County Full time

    **GENERAL DESCRIPTION**: Works under the general supervision of a Lead Customer Service Specialist and/or Office Manager to perform technical duties in the automated processing and issuance of motor vehicle and vessel registrations and titles, driver’s licenses, identification cards, driver’s license sanctions and suspension clearances, road tests,...

  • Sales Manager

    3 weeks ago


    Wildwood, United States Gables Residential Services Full time

    At Gables, Taking Care of the Way You Live AND Work is at the heart of our company culture. By providing our signature service to residents, associates, investors, and surrounding communities we’re able to make small differences that impact the greater good. We’re committed to celebrating the uniqueness of our associates and identifying how that...

  • Shift Manager

    3 days ago


    Wildwood, United States Flippers Pizzeria Full time

    Job DescriptionJob DescriptionThe Location:Apply today at the Wildwood location:2957 Traverse TrailWildwood, FLThe Opportunity:The Shift Manager assists in the day-to-day operations by providing a positive experience for the team and the customer. They work side-by-side with the team, leading them by example.Must be 18 years of ageMust have High School...

  • Shift Manager

    4 weeks ago


    Wildwood, United States Flippers Pizzeria Full time

    Job DescriptionJob DescriptionThe Location:Apply today at the Wildwood location:2957 Traverse TrailWildwood, FLThe Opportunity:The Shift Manager assists in the day-to-day operations by providing a positive experience for the team and the customer. They work side-by-side with the team, leading them by example.Must be 18 years of ageMust have High School...


  • Wildwood, United States The McKee Group Full time

    Job DescriptionJob DescriptionSummary: Under the direction of the Marina Manager, the Service Department and Fuel Dock Attendant is responsible providing exceptional customer service to boaters, assisting with fueling vessels, maintaining cleanliness and safety standards, and supporting the service department with various tasks.Essential Duties and...

  • Store Manager

    3 weeks ago


    Wildwood, United States Jeremiah's Italian Ice Full time

    At Jeremiah's Italian Ice, we've been scooping up our tasty frozen treats since 1996. Our Italian Ice is a decadent, refreshing treat with flavors spanning the taste spectrum, from the everyday to the exquisite and the eccentric. Our Gelati is the showcase of our menu with its perfect layering of Italian Ice with our rich and creamy Soft Ice Cream. With...